NHTSA ID Number: 11463551
Incident Date: 2022-03-26
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4HJWFG4EL
Vehicle Mileage At Failure:
Vehicle Speed: 40
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: TAMPA, FL
Summary of Complaint
Parts R2123503AC & 68087998AA which are available for inspection failed while driving my vehicle a day after in was serviced by the dealer. I heard a loud bang emit from under vehicle. At which point all forward motion stopped & the vehicle would not move at all when the accelerator was pressed. The engine was running and all electrical components continued to function. It stopped in the road and was not able to make it to the shoulder without being pushed. Fortunately traffic was light and the vehicles behind me were able to stop before a collision. Had this happened on the highway or at an intersection the outcome could have been much worse. There were no warning lights prior to or after the failure. I had the vehicle towed to the dealer who requested 3 hours of shop time to disassemble the powertrain. At which point i was contacted and told i needed a new transfer case. When i went to look at the transfer case i saw that the transfer case adapter and external housing was rusted and the gears were worn away. (photos) . Upon taking the part to mechanics and another dealer I was informed such wear was not a result normal usage, wear and tear. I opened a case with FCA (82582111) to enquire as to how the failure occurred. The FCA nor the dealer provided any explanation as to how the failure occurred. For background , the vehicle was custom ordered from the factory, and purchased new in 2014. It a had 64990 miles at the time of the failure. I'm the original owner & only driver of the vehicle. The vehicle has never been off-roaded or driven through high water. The vehicle has not been modified other than a Mopar 2" lift kit installed by the dealer. All scheduled factory service , maintenance and inspections were performed by the dealer. The extent of the rusting and the wearing of the components would indicate that the issue had been occurring for some time. Yet it was not detectable without the vehicle being lifted and the transfer case removed.
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Complaint 11463551 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-03-26
(YYYY-MM-DD)
Date Added To File: 2022-05-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-05-05
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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