NHTSA ID Number: 11463267
Incident Date: 2021-04-09
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 1FT8W3BT7BE
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Hillsborough, NC
Summary of Complaint
My low mileage 2011 F350 has what has been called a "DEATH SHAKE". If while driving at highway speeds I hit a bump the wrong way the front wheels seem to go in non-parallel directions, causing the vehicle to bounce from side to side. During this time there is no control or steering possible. The goal is simply to hang on and not get thrown from the seat. (The bouncing from side to side has destroyed my relatively new shocks.) Braking hard to slow the vehicle will eventually realign the wheels and allow me to regain control. This has been happening for over a year. In September 2021 I paid over $2,500 to Capital Ford, Hillsborough, NC for the problem to be repaired. They replaced a rod and ball joint in the front end, aligned the front wheels, and told me the problem was fixed. I still have the problem. I am very surprised, and apparently lucky, that I have not been involved in a major accident or run off the road into something while my truck was bouncing from side to side and I had no control. (I have ended up off the road but have been lucky enough to have not hit anyone.) When this happens, vehicles around me get as far from me as they can as it is quite clear something very dangerous is happening. My wife's internet search turned up many F350s with EXACTLY the same problem. This is where I learned this was called a "death shake". Her search also showed that Ford does not seem to know what to do about the problem, as they have no standard fix for the repair and many "fixed vehicles" still exhibit the death shake. At this stage I don't know what to do with the vehicle. Its book value is over $20,000, yet I don't dare sell the vehicle as it may kill someone. I clearly can't afford to junk it. Ford apparently doesn't know how to fix it. It's that or Ford isn't willing to admit this is a major design flaw and is unwilling to incur the cost of a recall. My only hope at this stage, is for the NHTSA to order Ford to recall and fix the F350 front ends.
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Complaint 11463267 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-04-09
(YYYY-MM-DD)
Date Added To File: 2022-05-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-05-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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