NHTSA ID Number: 11459422
Incident Date: 2022-02-24
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 3500
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 1GT49WEY1MF
Vehicle Mileage At Failure:
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Garden City, ID
Summary of Complaint
Part Number: 85138746 - DEF tank assembly, heater, pump, reservoir. I was told there were issues with the heater and pump. The heater turns high or the heater won-t work; and there are issues with the connector.02/24/22: My truck has 16,000 approx. miles. The check engine light came on and displayed message that I had so many miles until truck would be restricted to 65MPH. I took my truck into Kendall dealership in Nampa, Idaho and was told there was myself and another person who had the same issue. A couple weeks go by and I call the dealership back and was told that I was 5th in line and there were 20 behind me. I was told that there were 11,000 parts already spoken for and 6,000 parts on backorder. I was one of the backorder individuals. I was also told that they do not have a ETA on when they would receive parts and that parts show up unexpected. They told me that I would have to contact GM customer service for assistance. The dealer called me back March 31st to see if I got my camper moved and how much it cost to move. They told me the dealership would cover one month truck payment and would like me to send in my loan payment statement. I asked for clarification as I didn-t know how I could have been 2nd person and the other day he said I was fifth in line. He said that there are at least 2-3 persons for service technician at dealership. Only 2 got fixed in the last 2 months. I asked if the new part going in will have the same issue or will be a re-designed part that fixes the issue. Dealer said the same part. GM is working on a re-design part and not ready for manufacturing. I asked why this wasn-t on a recall and he said no because it would bring people in that don-t need it replaced because their part is still working, and that GM doesn-t have a re-designed part to fix the issue. Gortsema Motors in Grangeville, Idaho a friend brought in their 2018 Chevydiesel truck (with 87,000 miles) for the same issue. Dealer said they have many cases.
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Complaint 11459422 Documents
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- 3X Stronger than the leading full synthetic*
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-02-24
(YYYY-MM-DD)
Date Added To File: 2022-04-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-04-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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