NHTSA ID Number: 11459042
Incident Date: 2022-03-01
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: redundant SIENNA
Model Year: 2022
9999 If Unknown Or N/A
Vehicle Identification Number: 5TDASKFC4NS
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Novato, CA
Summary of Complaint
The car does not have DIGITAL REAR VIEW which uses built-in camera installed at bottom of back to display what is behind the car. Because of this whenever ENTERTAINMENT SYSTEM DISPLAY (DVD PLAYER) is pulled for use or CARGO is fully loaded; REAR VIEW MIRROR does not show anything and driver remains unaware what is coming behind the car or what is going on behind the car. I had incident in first couple of usage it self that I was not able to see emergency vehicle & was not able to give a way. Additionally, it could be difficult to understand behaviour of other cars behind coming. I have purchased this car paying lots of money and others could have do so thinking lots of safety features for family usage purpose. Unavailability of rear-view mirror display when there is obstructing entertainment system and cargo, will completly put all passengers at risk. I have paid more than MSRP for this car as I was in deep need of car. Dealer did not give any detail on this issue and when drove car multiple time then only experienced. Raised everything to TOYOTA by calling their number given in the car manual. No one picks up. Submitted online complaint (Reference#220311002236) but not getting any helpful response. They are just saying someone will call from nearest toyota dealership or reachout directly. When no call came, went to dealer who says reachout to TOYOTA directly! Its going in circle. Also reached out to DEALER from where it is purchased, they are too not responding. This is to be taken seriously. I am going thourgh lots of harrassment by dealer/toyota after paying this much for the car and should be compensated accordingly. NHTSA should help me getting DIGITAL REAR VIEW CAMERA installed in this vehicle and have TOYOTA to install same in all other similar configured TOYOTA SIENA vehicle. As an alert citizen and driver, I am raising this and can provide more details if needed but need all help to fix on this car. Rest everyting is fine in the car. Thanks.
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Complaint 11459042 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-03-01
(YYYY-MM-DD)
Date Added To File: 2022-03-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-03-30
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY/WIPER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: HE
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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