NHTSA ID Number: 11457368
Incident Date: 2022-01-04
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ATLAS CROSS SPORT
Model Year: 2021
9999 If Unknown Or N/A
Vehicle Identification Number: 1V2PE2CA6MC
Vehicle Mileage At Failure:
Vehicle Speed: 40
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Hialeah, FL
Summary of Complaint
My car would activate the emergency brakes for no reason. A safety risk for myself, my family and anyone on the road near me. I was late to work several times as the parking brake would become stuck and not allow me to drive. The car would shake and the engine light would come on causing me to think my car would leave me stranded. The windows would roll down and get stuck and go up and down. My brakes and rotors were warped and would squeak and make a terrible grinding noise. Everyday was new problem that would come and go until it because constant and all at the same time , sometimes. I was in fear for my safety and that Of my son, mom family. The dealership was informed and i was assured that it was not an emergency mechanical issue. I could drop it off if I liked but there were no loaners available. Since I needed a loaner to get to and from work , I was placed on a waiting list and called when one was available. That was 10 days later . I kept looking at my car net app vehicle health report for my car that states my car had the issues aforementioned and I should schedule an appointment to get it checked but did not advise to stop driving the vehicle , which is an option. That gave me some type of reassurance but I realized that was not correct. I did not feel safe driving but I couldn-t miss work and get fired or afford to a rental myself and my car note. I dropped of my vehicle on Jan 31 2022. The advisor knew exactly what the issue was and the part it needed. Advised me the part was on backorder and 2-3 weeks for part to arrive. That turned into over 45 days with no estimated time of when it would be made and shipped. I learned through the internet searches i did that VW has a manufacturing plant in Ukraine where the part is produced. Ukraine is at war so the part is not going to be ready anytime soon. I was grateful for the loaner and rental provided but none suited my needs for the transportation of my mom who uses a wheelchair.
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-01-04
(YYYY-MM-DD)
Date Added To File: 2022-03-19
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-03-19
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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