NHTSA ID Number: 11457286
Incident Date: 2022-02-24
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1GNKRHKD1EJ
Vehicle Mileage At Failure:
Vehicle Speed: 25
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Tyler, TX
Summary of Complaint
The fuse block/box has been identified, as the problem by the manufacturer and reported to the dealer service centers. There have been numerous complaints filed on the 2014 Chevrolet Traverse fuse block. Service techs were instructed (years ago) to look at the fuse block when the following problems were reported by the owner. If they knew to instruct their techs to look at the fuse block/box, then they knew it was defective - it should have been recalled/replaced at that time. Since it wasn't, there have been ongoing safety risk to many vehicle owners and passengers. It has also required owners to pay hundreds of dollars to repair/replace the known defective part; I just paid $965.00. While driving at any speed, the car will begin shaking/jerking; dashboard messages begin: Engine Power is Reduced, Traction Control Off, Service Stabilitrak, along with the Service Engine light. In the city, before you can move over out of traffic, the engine stalls/stops. You are in the middle of the street with no engine power, no steering, and no brakes. This is very dangerous and can immediately result in an accident...to you/the driver, or cause an accident further behind, when the other drivers can't see that traffic has stopped. Even with flashers on, it may take several attempts to get the vehicle started again. The same situation occurred last year traveling down a highway at a speed of 70 mph, while we (myself and spouse) were able to pull off the road, had the car not started again - we would have had a towing bill back to the dealership service center. We were not told about the fuse block/box (known) problem at that time. I am truly shocked, very disappointed and angry to learn (on my own) that the safety of my granddaughter (from birth) has been a risk every time we traveled in my vehicle. She and I travel alone, sometimes up to 3/4 hrs. away to see family, and could have been in an accident or stranded on the side of a highway, or street, many times.
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Complaint 11457286 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2022-02-24
(YYYY-MM-DD)
Date Added To File: 2022-03-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-03-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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