NHTSA ID Number: 11454766
Incident Date: 2019-01-02
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: C300
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 55SWF4JB4FU
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Spring, TX
Summary of Complaint
When I got my Mercedes 2.5 years ago I would always notice a very strong gas smell that would come very randomly. I would have to open my windows for the smell of fuel to go away. I presented this to the Greenway Mercedes Dealership 2X VERBALLY and they told me that it is just a "Mercedes thing" and everything is ok because it is not "VISIBILLY" leaking fuel. Which it was not. However, the smell of the fuel is EXTREME, It would happen to me through out the year (in the summer and winter, regardless of temperature) randomlly. I would have to leave the garage ASAP when I turn on my car just in case the smell of fuel was extreme because my parents would tell me that it would even COME INTO THE HOUSE. I thought I was crazy to think this was normal and just a "Mercedes thing". But then I got a letter on August 2021 and did some research and saw I was not the only one and there is a class action lawsuit -Mercedes sent a letter on August 21 announcing they will extended the limited warranty of the "Fuel hose connected to high pressure fuel pump" from the original warranty of 4 years/50,000 miles to 10 years/120,000 miles. HOWEVER, This does NOT HELP, they are still saying it is a wear and tear and REFUSE to replace the defected MANUFACTORER part and INSIST it is not "seeping fuel" from the connection at the fuel pump, so it is NOT under warranty. I am confused as to why this is not a recall? Extending the warranty did nothing to help Mercedes Owners at all. They continued to claim it is "wear and tear so that is why the fuel is sweeping at a different location" AS WELL, two dealerships told me it would take them 24-48 hours for them to JUST INSPECT my car to see if it is covered. This extension did resolve anything, but made sure the dealerships deny even more. Now, I have to continue to leave my garage within 30 sec. so I don't suffocate the cats that sleep in the garage or have my family smell the fuel as I leave. And to open my windows so I can breath fresh air.
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Complaint 11454766 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-01-02
(YYYY-MM-DD)
Date Added To File: 2022-03-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-03-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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