NHTSA ID Number: 11454757
Incident Date: 2021-12-01
Manufacturer's Name: Volvo
Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: S60
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: YV1622FS4C2
Vehicle Mileage At Failure:
Vehicle Speed: 70
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: ROCHESTER, NH
Summary of Complaint
On December 1, 2021 I was driving my 2012 Volvo S60 T5, that I purchased 3/2021 with 99,489 miles on it, on the highway and it stalled without warning after almost crashing. There were no warning alerts or check engine light that came on the dashboard and the car had 1,000 miles until the next oil change. After browsing the internet, we realized that the car had a recall because their vehicles were not warning the driver that there was low oil pressure allowing the driver to continue driving until the engine seized (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). The recall was repaired by Prestige Auto on 1/2014. I contacted Volvo of North America who opened up a case and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle-s engine was beyond repair because of an unfortunate mechanical failure due to lack of lubrication. Later that evening I received an email from Volvo of NA stating that they would cover $750 of the repairs. I emailed back asking to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000. Volvo of North America has now decided to retract their $750 offer to help because the car is now out of warranty but it was due to a manufacturer's defect. I spoke with Prestige Auto (the dealership who fixed the repair) and was told that if the repair was actually fixed then it would have done its due diligence and alerted the driver that there wasn't any oil pressure. I have also read articles on these kinds of issues and it states that a recall is to be repaired until it fixes the issue, and obviously the issue wasn't fixed the first time. I asked for an appeal, was denied and now Volvo wont respond back to emails or calls.
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Complaint 11454757 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-12-01
(YYYY-MM-DD)
Date Added To File: 2022-03-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-03-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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