NHTSA ID Number: 11446152
Incident Date: 2021-03-10
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 5NPEB4AC9EH
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Pottstown, PA
Summary of Complaint
Headlights will randomly flash off/on while driving. Using turn signals will also make the headlights (and some interior lighting) flicker off/on. Headlights were replaced, but problem still exists. This is a major safety issue for me as other drivers believe I'm flashing my lights intentionally, not to mention, driving at night and having your headlights turn off randomly isn't very safe. We feel very unsafe driving this vehicle after dark because of this issue. This problem started at approx. 70,000 miles. Took the vehicle to the dealer and was told the issue is a defective multi function switch and that others are having the same issue. However, but the dealer said this issue is only covered by the warranty up to 50K miles and I would have to pay to have this resolved. I contacted Hyundai Consumer Affair's and opened a complaint with them. I was assigned case number 18855023, but was told there isn't anything Hyundai could do and I would need to deal with my dealer to get this repaired out of warranty. From my research I've found that many other Sonata owners are experiencing this same issue and that some of the Hyundai Genesis line of vehicles also are experiencing these issues, but in response to these Genesis owners, Hyundai has extended the warranty of the multifunction switch assembly to 15 years with unlimited miles from the date of original retail delivery or date of first use (whichever occurs first). Why is Hyundai not addressing this same issue that exists on their other model lines??? Hyundai needs to extend the warranty and repair this defective switch for ALL other Hyundai models. This is a very unsafe and potentially life threatening hazardous issue that needs to be address for all Hyundai customers and not just the Genesis owners.
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Complaint 11446152 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-03-10
(YYYY-MM-DD)
Date Added To File: 2022-01-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2022-01-04
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EXTERIOR LIGHTING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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