NHTSA ID Number: 11427366
Incident Date: 2021-07-23
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: BOLT EV
Model Year: 2019
9999 If Unknown Or N/A
Vehicle Identification Number: 1G1FZ6S09K4
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: Merriam, KS
Summary of Complaint
We own a 2019 Chevy Bolt affected by the July 23 recall. There have been 9 2019 Bolts that have caught fire. The 2019 Bolts with batteries made in Korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out EV battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? Could it catch fire while parked near other cars? What if a child was waiting for a parent in that car? With charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not OK. GM already tried to use software to detect defects, and they admit that it failed. They won-t say how things will be different this time. They also won-t say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? GM has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by GM, we don-t have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we-ve been told that GM will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can-t do that? GM must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.
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Complaint 11427366 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-07-23
(YYYY-MM-DD)
Date Added To File: 2021-08-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2021-08-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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