NHTSA ID Number: 11422698
Incident Date: 2021-06-18
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 5NPEB4ACXEH
Vehicle Mileage At Failure:
Vehicle Speed: 40
Number Of Occurrences:
Was Vehicle Towed: Yes
Consumer Location: HARRISONBURG, VA
Summary of Complaint
On 06/11/2021, I visited Hyundai Harrisonburg, VA service center to perform some recalls as per the attached documents. I was told that the engine is covered by a lifetime warranty and they didn't charge me anything. They performed recall #162 for the engine problem & installed a special software to monitor the knocking problem. They didn't open the engine to check the crank or the bearing wear. They asked me to keep an eye on the engine and if any thing happens, I could return back immediately to them. Only after 6 days, smoke started to go out of the exhaust and I couldn't drive the vehicle over 40 MPH. I drove the vehicle to them and left it for a week. After a week; when I called them, they told me that the engine needs to be changed with a new one but they couldn't contact Hyundai USA to send them a new engine because the car was driven more than 120K miles as per Hyundai rule (10 years/120K miles). I told the service center manager that it's a lifetime warranty according to the Hyundai Motor America and Kia Motors America Resolve Engine Litigation [https://www.hyundainews.com/en-us/releases/2883] He said that Hyundai should approve it to replace the engine and I should contact them for approval. So I contacted NHTSA to get me that approval instead of wasting my time explaining the litigation. I couldn't drive the vehicle since then because of the heavy smoke. I towed it from the Service Center to my home and submitted the complaint. I consulted 2 mechanics who advised me not to drive the vehicle to avoid engine explosion or an accident. It's not safe to drive the vehicle for me and for others in the street. The litigation is very clear that engine warranty is lifetime and the problem that happened to it is what that warranty covers. Smoke and low speed driving mode are some of many symptoms of that issue. I am waiving my right of compensation for towing or rentals and I don't want any compensation other than engine swap ASAP. I want them to tow it back. Thanks
Check if your Hyundai has a Recall
Complaint 11422698 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-06-18
(YYYY-MM-DD)
Date Added To File: 2021-06-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2021-06-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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