NHTSA ID Number: 11413697
Incident Date: 2020-10-15
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
9999 If Unknown Or N/A
Vehicle Identification Number: 5FNYF6H0XGB
Vehicle Mileage At Failure: 27589
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: LONG BEACH, CA
Summary of Complaint
I AM THE SECOND OWNER OF THIS VEHICLE. I PURCHASED IT CERTIFIED USED FROM GOUDY HONDA 626.576.1114 ON 11/13/2019. THE BATTERY WAS REPLACED AT TIME OF VEHICLE'S PURCHASE. I HAVE DRIVEN THE CAR LESS THAN 2000 MILES SINCE I PURCHASED IT. I HAVE EXPERIENCED THE STALLING ISSUE MULTIPLE TIMES EACH BEING PROGRESSIVELY MORE ACUTE THAN THE PREVIOUS. I FIRST REPORTED THIS TO LONG BEACH HONDA AT MY SERVICE APT ON 10/15/2020. AT THAT TIME THE ISSUE WAS A HESITATION WHEN THE AUTO IDLE WOULD ENGAGE AT A RED LIGHT, IT WOULD START AFTER A SECOND OR TWO OF DELAY. TO COPE, WE HAVE GOTTEN INTO THE HABIT OF USING THE AUTO-OFF BUTTON BELOW THE GEAR SELECTOR. HOWEVER, THE LAST TWO TIME I HAVE FILLED UP FUEL AND GOT IN TO DRIVE OFF I HAVE FORGOTTEN TO 'PUSH THE BUTTON.' TODAY I FORGOT TO PUSH THE BUTTON AND ALMOST GOT HIT BY ANOTHER CAR, WHEN MY CAR STALLED AND REFUSED TO START BACK UP. I NOTICED IN THE EMERGENCY FLASHERS WERE ACTIVATED AND THE CAR GEAR SELECTOR WENT TO NEUTRAL. THE DANGER WAS I WAS ON A DOWN HILL SLOP AND ROLLED INTO TRAFFIC AS I MISSED MY WINDOW TO PULL OUT HAD MY CAR STARTED UP PROPERLY. THE DASH DISPLAYED THE PUSH BRAKE AND PUSH START MESSAGE. THAT DID NOTHING. I HAD TO PUT THE CAR IN PARK USING THE PARK BUTTON AND THEN OPEN MY DRIVERS SIDE DOOR. AFTER I CLOSED THE DOOR THE CAR BEHAVED NORMAL AND STARTED WITHOUT ISSUE. I CONSIDER MYSELF LUCKY, THAT THE DRIVER HEADING AT MY DOOR WAS AWARE ENOUGH TO MITIGATE A MUCH WORSE TURN OF EVENTS. I WILL AGAIN REPORT THIS TO LONG BEACH HONDA WHEN THEY OPEN ON MONDAY. SEARCHING THE WEB I FOUND A NUMBER OF OTHER MODEL OWNERS HAVE EXPERIENCED SIMILAR. I WOULD LIKE TO SEE A RESOLUTION PROVIDED BY THE MANUFACTURE OF THIS VEHICLE. I WILL BE INSTALLING A DASH CAM TO TRY AND CAPTURE THIS WHEN IT HAPPENS AGAIN. ONCE THAT IS COMPLETE, I WILL HAVE A COMPLETE DOCUMENTATION OF THE CASE TO FORWARD TO COUNSEL. LEMON LAW.
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Complaint 11413697 Documents
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- Mixes well with conventional fluids
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- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-10-15
(YYYY-MM-DD)
Date Added To File: 2021-04-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2021-04-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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