NHTSA ID Number: 11407979
Incident Date: 2021-02-08
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2011
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTFW1CF8BK
Vehicle Mileage At Failure: 107000
Vehicle Speed: 50
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DALLAS, TX
Summary of Complaint
MY DEALER AND FORD HAVE REFUSED TO FIX MY VEHICLE UNDER THE ORIGINAL CUSTOMER SATISFACTION PROGRAM RULES FOR 19N01, AND BECAUSE OF A TECHNICALITY AND FORDS NEW EXTRA STRICT RULES, I AM BEING ASKED TO PAY OUT OF POCKET. I ONLY HAVE 10 DAYS LEFT ON THE CUSTOMER SATISFACTION PROGRAM AND THEY ARE GIVING ME THE RUN AROUND. MY VIN WAS RECALLED FOR UNINTENDED TRANSMISSION DOWNSHIFT SAFETY ISSUE, WHICH HAS CAUSE ACCIDENTS AND INJURIES AS WELL AS DAMAGE TO THE VEHICLE. 19N01 IS THE NHTSA NUMBER. THE ORIGINAL RECALL I RECEIVED IN THE MAIL SAID THAT THE PROGRAMMING WOULD BE REDONE FIRST (19S07) AND I DID THAT IN LATE 2019. ON FEBRUARY 8TH I EXPERIENCED AN UNINTENDED DOWNSHIFT EVENT WHILE IN MOTION, ON THE HIGHWAY, I WAS IMMEDIATELY SLOWED DOWN, 'WRENCH LIGHT' ON MY DASH, AS WELL AS ZERO SPEEDOMETER, AND WAS IN LIMP MODE. THIS IS EXACTLY THE SYMPTOMS IN THE RECALL. THANKFULLY MYSELF AND MY TRUCK WERE ON INJURED. I TOOK MY FORD F150 TO MY INDEPENDENT FORD TRUCK MECHANIC FOR A DIAGNOSIS, HE FOUND DTC P0722. A PDF OF HIS WORK TICKET IS ATTACHED. HE DIRECTED ME TO TAKE IT TO THE FORD DEALER IN DALLAS TO RECEIVE THE RECALL AND FREE REPAIR UNDER THE CUSTOMER SATISFACTION PROGRAM. I TOOK MY FORD F150 INTO PLANET FORD IN DALLAS TEXAS, AND THEY SAID THAT FORD CHANGE THE REQUIREMENTS, THEY NOW REQUIRES THAT THE CODE BE PRESENT IN THE SYSTEM, BE PRINTED OUT, FOR EVIDENCE TO HAVE THE RECALL COVERED. THEY WOULD NOT ACCEPT MY MECHANICS EVIDENCE OF THE CODE. WHEN THEY CHECKED MY F150, THEY CLAIMED THE CODE WAS NO LONGER IN THE SYSTEM THEREFORE THEY COULD NOT FIX IT UNDER THE CUSTOMER SATISFACTION PROGRAM. I TOLD THEM MY FORD TRUCK MECHANIC SAW THE CODE, THEY ARE VERY FAMILIAR WITH HIM AND HIS INDEPENDENT SHOP, AND THEY SAID IT DIDN'T MATTER, FORD CHANGED THE RULES ON THEM. TEXT AND STORY CONTINUED IN ATTACHED PDF
Check if your Ford has a Recall
Complaint 11407979 Documents
For Latest Documents related to this Complaint, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
Most Complaints Don't have any PDFs.
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2021-02-08
(YYYY-MM-DD)
Date Added To File: 2021-04-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2021-04-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
Previous Complaint | Next Complaint |
- 2026 ALL-IN-ONE HEAVY DUTY TRUCK SCANNER – BUILT FOR DIESEL DIAGNOSTICS：The ANCEL X7HD PRO combines full-system diagnostics, bi-directional control, ECU coding, HDOBD/OBD2 functions, and 42+ reset services in one powerful heavy duty truck scanner. This diesel scan tool helps technicians, fleet owners, and repair shops diagnose problems faster, reduce downtime, and complete more repairs without switching between multiple truck diagnostic tools. Features a 10.1" Android tablet, Bluetooth & Wi-Fi, live data graphing, and 2 years of f-ree updates
- 42+ RESET FUNCTIONS – MORE THAN A BASIC TRUCK CODE READER：Perform essential service functions including forced DPF regeneration, injector coding, speed limiter adjustment, idle adjustment, oil reset, ABS reset, SRS reset, EPB reset, throttle reset, and suspension calibration. Designed for real truck maintenance and fleet service, this commercial truck diagnostic scanner helps reduce dealer visits, avoid unnecessary downtime, and handle more repair jobs with one diesel diagnostic tool
- ACTIVE TEST & ECU CODING – ADVANCED BIDIRECTIONAL SCAN TOOL FOR TRUCKS：Quickly locate faults by activating components and sending commands directly to vehicle systems. Test injectors, ABS, throttle, cooling systems, and other modules in real time without unnecessary disassembly. ECU coding and module matching help adapt replacement parts, restore factory settings, and reduce repeat repairs, making this semi truck scan tool ideal for advanced troubleshooting and daily shop work
- FULL-SYSTEM HDOBD/OBD2 DIAGNOSTICS – WIDE TRUCK & ENGINE COVERAGE：Read and clear codes, monitor live data, freeze frame, and diagnose engine, transmission, ABS, body, and other major systems. Compatible with Freightliner, Kenworth, Peterbilt, Volvo, Mack, International, and other commercial truck brands, plus Cummins, Caterpillar, Detroit, Paccar, and Navistar diesel engines. Also supports full OBD2/EOBD diagnostics for standard vehicles, making it a versatile truck obd2 scanner for mixed fleets and repair shops
- PROFESSIONAL HARDWARE + RELIABLE SUPPORT – BUILT FOR DAILY SHOP USE：This professional diesel diagnostic computer features a 10.1" touchscreen, Android 10.0 system, 6000mAh battery, Bluetooth/Wi-Fi connectivity, and built-in front & rear cameras for documenting repairs and remote troubleshooting. Includes 2 years of fr-ee updates, 1-year w-arranty, and responsive technical support. Contact [email protected] before purchase to confirm compatibility and supported functions for your truck or diesel engine
- 【Built for Heavy Duty Diesel Diagnostics】Designed for SAE J1939 and J1708 compliant trucks, buses, and diesel-powered commercial vehicles. HD601 truck scanner diagnostic tool helps owner-operators, small fleets, mobile technicians, and independent repair shops quickly identify fault codes, view live data, and make informed repair decisions—saving time, reducing downtime, and avoiding unnecessary shop visits
- 【Full System Diagnostics+All HD OBD Modes】The New HD601 heavy duty truck scanner delivers full-system diagnostics on SAE J1939 and J1708-compliant commercial vehicles—digging into engine, transmission, ABS, fuel, every system that keeps your rig rolling. It supports all HD OBD modes, giving you live data, freeze frame, ECU info, vehicle info, emissions data tracking, plus code reading and clearing. Not just what broke, but why—so you fix it right the first time. Pinpoint issues faster, cut repair costs, and spend less time on the shoulder
- 【Wide Heavy-Duty Vehicle Coverage】Supports a wide range of heavy-duty vehicle manufacturers and systems, including Freightliner, Kenworth, Peterbilt, Volvo, International, Detroit, Cummins, Paccar, Allison, Eaton, Bendix, Wabco, and more. Coverage varies by vehicle make, model, year, and system configuration. Contact our support team before purchase if compatibility verification is needed
- 【Speaks Major Truck Protocol】The New HD601 diesel truck scanner is built for American-made trucks—and supports the heavy‑duty protocols you' re most likely to run into on the road: SAE J1939, J1708/J1587, ISO 15765‑4, ISO 14230‑4, ISO 9141‑2, J1850 PWM/VPW, ISO 27145‑4, and EURO‑6. For most trucks, model years, and systems, it speaks the language your vehicle understands. Just plug it in and start diagnosing—no guesswork, no gatekeeping. Note: vehicle functions and module availability may vary by manufacturer and model year
- 【Save Hundreds on Diagnostic Fees】Why pay $150–300 for someone to read your codes? With the New ANCEL heavy duty truck scanner, you can pull fault codes yourself—in minutes, without leaving the truck. One or two uses pays for the tool. After that, every diagnostic is money back in your pocket. Smart investment for owner-operators, techs, and small fleets. Read and clear stored fault codes in minutes. Active fault codes may require repairs before they can be cleared
- 【One Tool, Total Fleet Coverage: 6/9/16 Pin Ready】Featuring an integrated 16-pin OBD2 connector and professional-grade 6-pin & 9-pin adapters, this heavy duty truck scanner provides extensive support for J1939, J1708, J1587, ISO 14230-4, ISO 15765-4 and ISO 9141-2, ISO 27145-4 protocols. It offers reliable diagnostic coverage for major American diesel brands—including Cummins, Paccar, Caterpillar, Detroit, and Freightliner—making it a versatile semi truck scanner for managing any diverse fleet.
- 【2 in 1 Diesel Code Reader & Advanced HD OBDII】Equipped with professional-grade diesel scanner capabilities, the HD301 diesel scanner features intuitive Read/Erase codes and turn off the "Check Engine" light. With the built-in DTC Lookup library, you can instantly access fault code definitions on-device without searching the internet. It also retrieves hundreds of essential live sensor data—such as coolant temperature, fuel pressure, and engine RPM—in a stable text format for precise and rapid troubleshooting. (Please note that the HD301 can not support DPF Regen.)
- 【Full System Truck Diagnostic】The FOXWELL HD301 heavy duty scan tool is engineered to deeply access and scan all available electronic control modules specifically for truck, including Engine, Transmission, ABS, SRS, Chassis, and Body Control. This professional truck scanner diagnostic tool allows you to identify issues across the entire vehicle, ensuring your rig stays in peak condition for the long haul.
- 【Versatile for most big Rigs: Commercial, Passenger & Beyond】Engineered for more than just trucks, this heavy duty scan tool offers extensive coverage for pickups, buses, trailers, and even marine vessels. From construction machinery (excavators, loaders) to agricultural equipment (tractors, harvesters), it provides a true all-in-one diagnostic solution.
- 【Plug-and-Play & No Subscription】Designed for the road! No WiFi, no batteries, and no complex App setup required. Simply plug it into your vehicle’s diagnostic port to start scanning immediately. Enjoy lifetime free software updates to keep your HD301 diesel truck scanner current with the latest vehicle models and features—without any hidden subscription fees—While overcoming language barriers with support for Spanish and English.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.