NHTSA ID Number: 11366258
Incident Date: 2017-04-10
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JTMZD33V886
Vehicle Mileage At Failure: 88851
Vehicle Speed: 30
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SIMI VALLEY, CA
Summary of Complaint
I OWN TOYOTA RAV 4 2008. I PURCHASED A USED CERTIFIED VEHICLE IN 2009. I HAVE ENCOUNTERED AN ISSUE WITH MY CAR SUCH THAT ENGINE STARTED STALLING INTERMITTENTLY WHILE DRIVE TO MY HOME. ON THE DASH BOARD I SAW THE ENGINE OIL LIGHT COMING ON INTERMITTENTLY. I WAS ABLE TO MAKE IT TO HOME SAFELY AND UPON INSPECTION I FOUND THAT ENGINE OIL LEVEL WAS WAY DOWN TO THE POINT THAT IT WAS NOT DETECTABLE AT ALL. THERE WAS NO OIL ON THE DIP STICK. I LOOKED AT THE SERVICE RECORD AND MY CAR WAS SERVICED ON OCT 15TH 2016 FOR OIL CHANGE AND OTHER OTHER SAFETY RECALL. ON OCTOBER 15, 2016 THE MILEAGE WAS 83406. THE NEXT SERVICE WAS DUE ON MARCH 15 OR AT 88406 MILES. I CALLED THE DCH TOYOTA OF SIMI VALLEY DEALERSHIP AND THEY ASKED TO COME IN THE MORNING FOR INSPECTION. THEN I WENT TO AUTOMOTIVE STORE AND PURCHASED 5W-20 OIL, IT TOOK 3 QUART OF OIL AND I WAS TO SEE THE OILS LEVEL AS NORMAL ON DIP STICK. THEN I ARGUED WITH DEALER THAT IT SHOULD NOT CONSUME 3 OR MORE QUART OF OIL. I WENT TO ANOTHER INDEPENDENT MECHANIC HE CHECKED THE TAIL PIPE AND HE SAW BURNED OIL. HE CONFIRMED THAT ENGINE IS BURNING OIL. THEN I CALLED TOYOTA MOTOR AND COMPLAINED THAT ENGINE IS BURNING OIL. THEY AUTHORIZED THE DEALER TO DO THE OILS CONSUMPTION TEST. THEY WILL INVESTIGATE ON HOW MUCH OIL IT BURNS? DCH TOYOTA OF SIMI VALLEY DID THE OIL CONSUMPTION STUDY AND REPORTED THAT MY CAR DID NOT CONSUME ENOUGH OILS TO DO THE WARRANTY REPAIR. THEY SAID IT ONLY CONSUMED 3/4 QUART OF OIL EVERY 1200 MILES AND IT PASSED THE OIL CONSUMPTION TEST. STILL I HAVE THE SAME CAR I PUT ABOUT 2 OR MORE QUART EVERY 1500 MILES. THE ENGINE REPAIR WILL COST ME $5000.00 DOLLARS OR MORE. I THINK DEALER DID FLAWED STUDY ON OIL CONSUMPTION TEST DO THEY DO NOT HAVE TO DO WARRANTY REPAIR.
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Complaint 11366258 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2017-04-10
(YYYY-MM-DD)
Date Added To File: 2020-10-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-10-25
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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