NHTSA ID Number: 11354603
Incident Date: 2020-08-05
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 2500
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 3C6UR5CLXEG
Vehicle Mileage At Failure: 57000
Vehicle Speed: 30
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: COLORADO SPRINGS, CO
Summary of Complaint
THIS IS THIRD TIME REPORTING/ASKING FOR ASSISTANCE...... PLEASE REFERENCE TO CASE # 11348377 FROM ABOUT 7 AUGUST AND REFERENCE TO CASE NUMBER 11352009 FILED THIS MONTH. I HAVE RECEIVED ZERO FEEDBACK ON THIS MATTER AND WOULD LIKE TO KNOW WHY ? FURTHERMORE, I HAVE RESEARCHED ON THE NHTSA WEB SITE FOR SIMILAR PROBLEMS RELATED TO MY 2 PREVIOUS ATTEMPTS TO REACH YOU. FROM 2014 - 2018 MODEL YEAR, THERE WERE NUMEROUS COMPLAINTS FILED WITH NHTSA REGARDING PREMATURE TRANSMISSION FAILURE ON RAM 2500/3500 TRUCKS WITH THE 68RFE TRANSMISSION. AND 3-4 MONTHS AGO, A RECALL WAS ISSUED ....20V043000 ADDRESSING THE SAME PROBLEMS THAT I EXPERIENCED WITH MY TRUCK, A 2014 RAM 2500 WITH 68RFE. I ASKED FOR SUPPORT IN THAT YOU ENGAGE WITH RAM ABOUT THESE FAILURES THAT I AND OTHER HAVE REPORTED ON YOUR WEB SITE. FURTHERMORE, AM HOPING YOU FOLKS ARE NOT GULLIBLE ENOUGH TO BELIEVE RAM ON CURRENT RECALL THAT SAYS TRANSMISSION FLUID CAN COME OUT OF THE DIPSTICK TUBE AND THE CORRECTIVE ACTION IS TO REPLACE THE SEPERATOR PLATE IN THE VALVE BODY !!! WHILE THE ENGINE IS RUNNING, OIL WILL CONTINUE TO CYCLE THRU TRANSMISSION AND COOLER ...... HIGHLY UNLIKELY IT WILL COME OUT OF DIPSTICK TUBE BECAUSE THE SEPERATOR PLATE GASKET FAILED. WHAT IS MOST LIKELY TO HAPPEN IS WHAT I EXPERIENCED , THAT WHEN THE SEPERATOR PLATE FAILED, HYDRAULIC PRESSURE IS SUDDENLY LOST AT CERTAIN VALES IN THE VALVE BODY SIMULTANEOUSLY ROUTING HYDRAULIC PRESSURE WHERE ITS NOT SUPPOSED TO GO RESULTING IN ACCUMULATOR PISTON FAILURE AND EVENTUALLY COMPLETE VALVE BODY FAILURE RESULTING IN TOTAL TRANSMISSION FAILURE. PLEASE DON'T ALLOW RAM TO " BS " YOU BY SAYING OIL WILL COME OUT OF THE DIPSTICK TUBE AND WHY THEN I ASK, PER THE RECALL LETTER, THIS HAS NOTHING TO DO WITH RE-PROGRAMMING THE PCM ! MY TRANSMISSION FAILURE OCCURED WHILE DRIVING AT ABOUT 30 MPH WHEN WITHOUT WARNING, THREW MULTIPLE DTC'S. I NEED HELP FROM YOU !!!
Check if your RAM has a Recall
Complaint 11354603 Documents
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- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-08-05
(YYYY-MM-DD)
Date Added To File: 2020-09-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-09-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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