NHTSA ID Number: 11354576
Incident Date: 2020-08-31
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: JTDKB20U383
Vehicle Mileage At Failure: 198237
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SPRING BRANCH, TX
Summary of Complaint
ON AUGUST 31, 2020 DROVE INTO TOWN WITH WIFE IN OUR 2008 TOYOTA PRIUS. HIGHWAY SPEED. NO PROBLEMS. DROVE AROUND TOWN-NO PROBLEM. STOPPED AT FRIEND'S HOUSE.WHEN LEAVING HIS HOUSE, WENT TO START CAR AS ALWAYS AND THE FOLLOWING WARNING LIGHTS WENT ON: BRAKE, VSC, ABS AND ALSO, BRAKE PEDAL WENT DOWN TO FLOOR WHEN ENGINE STARTED. OTHER THAN WARNING LIGHTS BEING ON AND WITH BRAKE PEDAL FEEL COMING BACK TO NORMAL , WE DROVE HOME. I PUT A CODE READER ON TO SEE WHAT THE PROBLEM WAS/IS AND CLEAR CODES. NONE WERE FOUND. DECIDED TO TAKE CAR TO AUTOZONE FOR THEM TO PUT THEIR CODE READER ON. ONCE AGAIN NO PROBLEM CODES WERE FOUND. WENT BACK HOME AND CALLED LOCAL TOYOTA DEALERSHIP AND LEFT MESSAGE FOR SERVICE GUY I USE IF NECESSARY. NO RESPONSE FROM HIM. LATER, I LOOKED UP REPORTED PRIUS PROBLEMS ON INTERNET AND CAME ACROSS YOUR WEB SITE WHERE I NOTICED THIS PRIUS PROBLEM HAS BEEN REPORTED TO YOU MANY TIMES BEFORE.CALLED TOYOTA USA (888-270-9371) AND OBTAINED A INQUIRY REFERENCE NUMBER. SOMEONE WAS SUPPOSE TO GET BACK WITH ME BUT NEVER DID SO TODAY I CALLED BACK IN AND ENDED UP SPEAKING TO A HIGHER TOYOTA ADVOCATE.BASICALLY WAS TOLD THE BRAKE PART WHICH IS NOT FUNCTIONING, THEY HAD A SELF IMPOSED RECALL ON IT IN 2015 AND IT LASTED TILL END OF 2017. IF YOU HAD A FAILURE DURING THAT TIME THEY REPLACED IT AT NO CHARGE. .IF THEY KNEW IT WAS BAD PART IN 2015 OR PROBABLY BEFORE THAT, THEY NEEDED TO REPLACE ALL OR REPLACE THEM AS THE PROBLEM PRESENTED ITSELF. PER THE RESEARCH I HAVE DONE, IT COSTS NOW WITH THEM SEVERAL THOUSAND DOLLARS TO FIX.THE CAR IS NOT DRIVABLE AS THE BRAKES CAN GO OUT AT ANY TIME. BOTTOM LINE IS THAT THEY KNEW THE PART PROBLEM EXISTED AND LIMITED THEIR LIABILITY TO A SHORT TIME PERIOD AND ONLY ON CARS THAT ACTUALLY HAD THE ISSUE IN THE TIME FRAME ALLOWED. WORKING BRAKES ON A VEHICLE IS EXTREMELLY CRITICAL .
Check if your Toyota has a Recall
Complaint 11354576 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-08-31
(YYYY-MM-DD)
Date Added To File: 2020-09-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-09-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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