NHTSA ID Number: 11339940
Incident Date: 2019-07-01
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 5XXGW4L25JG
Vehicle Mileage At Failure: 20000
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CONCORD, CA
Summary of Complaint
I HAVE THE KIA OPTIMA SX WITH THE TECHNOLOGY PACKAGE THAT COMES EQUIPPED WITH THE AUTO-LEVELING AND AUTO-BENDING LED HEADLAMPS. I BELIEVE THAT THE AUTO-LEVELING FUNCTION IS WORKING INCORRECTLY. WHEN WEIGHT IS ADDED TO THE CAR (MORE PASSENGERS) THE BEAM PATTERN AUTO ADJUSTS ITSELF TO POINT EVEN LOWER INSTEAD OF HIGHER. THIS CAUSES AN ADVERSE EFFECT. THINK OF IT THIS WAY, THE BEAM HAS A DEFAULT SETTING TO WHERE IT POINTS TO WHEN THERE IS NO WEIGHT ADDED TO THE CAR. WHEN TWO PASSENGERS SIT IN THE CAR, THE BEAM SHOULD NOT POINT LOWER, INSTEAD IT SHOULD AUTO-LEVEL ITSELF TO A HIGHER POSITION TO ACCOMMODATE FOR THE FACT THAT THE VEHICLE IS NOW LOWER WHEN WEIGHT IS ADDED TO THE VEHICLE. I ALSO BELIEVE THAT THE HEADLIGHTS BY DEFAULT ARE POINTED A BIT LOW, I WENT TO THE DEALERSHIP (CONCORD KIA IN CONCORD, CA) TO HAVE THEM RE-ADJUSTED. ALAS, NO BETTER RESULT WAS ACHIEVED DUE TO THE FACT THAT THEY ARE AUTO-LEVELING. OFTEN WHEN DRIVING IN THE CAR WITH MY FIANCE (A COMBINED WEIGHT OF ABOUT 600 LBS DISTRIBUTED TO THE FRONT SEATS), THE LED LOW-BEAMS APPEAR TO REACH A MAX DISTANCE OF 40 FT ON LEVEL LAND, AND AROUND 70 FT. GOING UP A HILL. WHEN ONE IS GOING DOWNHILL, THE PROJECTED LED LIGHT REACHES A DISTANCE OF AROUND 25 FT. I UNDERSTAND THAT THE 2017-2020 KIA OPTIMA SX MODELS EQUIPPED WITH THE AUTO-LEVELING AND AUTO-BENDING LIGHTS HAVE RECEIVED A FANTASTIC RATING. I AM SURE WHEN THE LIGHTS ARE WORKING AT OPTIMAL CONDITIONS (1 PERSON IN THE CAR WHO MAY WEIGH UNDER 200 LBS) THE LIGHTING CAN BE GREAT. HOWEVER, I ENCOURAGE THE NHSTA TO RE-CONDUCT A THOROUGH TEST UNDER THE FOLLOWING CONDITIONS: SEAT TWO PEOPLE IN THE FRONT WHO WEIGH AT LEAST 200 LBS. FIRST SEAT ONE PERSON, NOTICE THE BEAM PATTERN AGAINST A WALL ABOUT 50 FT. AWAY, THEN SEAT ANOTHER PERSON IN THE VEHICLE AND NOTICE HOW THE BEAM PATTERN IS LOWERED. I ALSO ENCOURAGE THE TESTERS TO DRIVE THE AROUND A BIT.
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Complaint 11339940 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-01
(YYYY-MM-DD)
Date Added To File: 2020-07-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-07-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EXTERIOR LIGHTING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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