NHTSA ID Number: 11338769
Incident Date: 2019-02-20
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAPTIVA SPORT
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 3GNAL2EK8CS
Vehicle Mileage At Failure: 108270
Vehicle Speed: 35
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: GREEN VALLEY, IL
Summary of Complaint
ON 2/20/19 THE CHECK ENGINE LIGHT CAME ON AND CAR WAS IDLING ROUGH AND MAKING A CHUGGING SOUND. MILEAGE ON CAR AT THIS POINT WAS 108,270. CAR WAS TAKEN TO AUTO ZONE WHERE THE CODE P0016 WAS PULLED REFERENCING A CAMSHAFT ISSUE ACCORDING TO THE EMPLOYEE. WHEN I CHECKED THE OIL, IT SHOWED BELOW THE MINIMUM LEVEL AND SO I PUT 1 QT. OF OIL PER THE OWNER'S MANUAL. AFTER I ADDED 1 QT. OF OIL, CAR SEEMED TO RUN MUCH MORE SMOOTHLY. I SCHEDULED AN APPOINTMENT TO GET THE OIL CHANGED. OIL WAS CHANGED AT MILEAGE 108832. ON 5/1/19 CAR WAS IDLING ROUGH AND MAKING CHUGGING SOUND. CHECKED OIL LEVEL AND FOUND THAT IT WAS BONE DRY ON THE STICK AND I ADDED 1 QT OF OIL PER THE OWNER'S MANUAL. EXHIBITING SAME SYMPTOMS OF THE ISSUE REFERENCED ON TSB # 13-06-01-003H, SAME ISSUE I HAD WITH MY 2012 EQUINOX WHICH HAS THE SAME TYPE OF ENGINE AS THIS CAPTIVA (2.4L ECOTEC). MILEAGE WAS 111,215 WHEN THIS OCCURRED. I THEN TOOK MY CAR IN TO A GM DEALER TO HAVE OIL CHANGED AND REQUESTED AN OIL CONSUMPTION TEST AND THEY CHANGED THE OIL/FILTER AT MILEAGE 111,252. OVER THE NEXT YEAR WE CHANGED THE OIL AT 115,874 MILES, 118,744 MILES, 122,106 MILES. THERE WERE A HANDFUL OF TIMES WHERE I HAD TO ADD 1 QT. OF OIL TO THE CAR PER THE OWNER'S MANUAL BECAUSE IT BECAME LOW ON OIL. THEN ON 6/10/20 THE CAR DIED IN TRAFFIC AND IT WAS ABLE TO BE STARTED AGAIN. IT WAS DRIVEN LESS THAN 5 MILES TO A FIRESTONE WHERE 3 QT OF OIL HAD TO BE ADDED AS ENGINE WAS BONE DRY. OIL WAS CHANGED NEXT DAY AT 125,919 MILES. THEN ON 7/9/20 THE CAR DIED ON THE ROAD AND WOULD NOT START AGAIN. HAD THE CAR TOWED TO A FIRESTONE WHERE THE TECHNICIAN SAID THAT METAL SHAVINGS WERE FOUND IN THE ENGINE OIL AND IT WAS BELIEVED TO BE FROM TIMING CHAIN ISSUE. LOW ENGINE OIL CAUSED FROM OIL CONSUMPTION ISSUE CAN CAUSE THOSE PARTS TO WEAR AND METAL SHAVINGS CONTAMINATE ENGINE OIL. NEW ENGINE IS NEEDED, MILEAGE 126,825.
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Complaint 11338769 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-02-20
(YYYY-MM-DD)
Date Added To File: 2020-07-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-07-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: BiFuel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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