NHTSA ID Number: 11337355
Incident Date: 2020-05-01
Manufacturer's Name: Tesla
, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL S
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 5YJSA1H21FF
Vehicle Mileage At Failure: 7590
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PLAINFIELD, NH
Summary of Complaint
IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON LOW MILEAGE 2015 TESLA MODEL S P85D ELECTRIC CARS? MY 2015 TESLA IS STILL SITTING AT THE ELECTRIFIED GARAGE 10 DOWS LANE - SEABROOK, NH 03847 AFTER ALMOST 7 WEEKS. I LOVE THE SAFETY ASPECTS OF THE MODEL S, BUT AFTER STRUGGLING OVER THE PAIN OF POOR ENGINEERING & SUPPLIER PROBLEMS, I AM LOOKING ELSEWHERE UNTIL THEY WORK OUT THE BUGS. SB-18-32-002 R1 ATTACHED.
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Complaint 11337355 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-05-01
(YYYY-MM-DD)
Date Added To File: 2020-07-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-07-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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