NHTSA ID Number: 11329032
Incident Date: 2020-01-21
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2020
9999 If Unknown Or N/A
Vehicle Identification Number: 5FNRL6H95LB
Vehicle Mileage At Failure: 2000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ENGLISHTOWN, NJ
Summary of Complaint
THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR
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Complaint 11329032 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-01-21
(YYYY-MM-DD)
Date Added To File: 2020-06-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-06-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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