NHTSA ID Number: 11309421
Incident Date: 2019-02-17
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 2C4RDGCG0CR
Vehicle Mileage At Failure: 97000
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MILLER'S CREEK, NC
Summary of Complaint
WELL MY WIFE WAS DRIVING THE VAN ON THE EXPRESSWAY WAY LAST YEAR VAN JUST SHUTS OFF. IT WOULDNT START SO I PUT MY JUMPER CABLES ON IT AND IT FIRED RIGHT UP A FEW DAYS LATER WE WENT TO KMART IN THEIR FOR ONLY A GOOD 20 MINUTES THE DRIVE ALONE WAS ABOUT AN HOUR AND HALF COME OUT AND THE BATTERY WAS DEAD ONCE AGING. GO FIGURE THIS WAS WHEN KMART STOPPED SELLING BIGGER BATTERIES. SO I WALKED OVER TO AUTOZONE AND BOUGHT A NEW BATTERY INSTALLED IT AND IT STARTED UP. WHILE WE GOT HOME THEN HAD TO LEAVE AGING TO GO GET THE KIDS FROM SCHOOL THE BATTERY WAS DEAD KNOW WHEN I SAY DEAD THROUGH ALL OF THIS I MEAN THEIR WAS ENOUGH POWER TO HAVE THE VAN DOORS OPEN AND LIGHTS ON BUT NOT ENOUGH POWER TO TURN THE ENGINE OVER TILL IT CLICKS. SO HOOKED UP TO MY TRUCK JUMPED IT.SEEM TO DRIVE FINE SO WE WENT BACK TO AUTOZONE AND THEY CHANGED IT OUT WITH THE WARRANTY AND TESTED IT THEY SAID IT WAS A GOOD BATTERY BUT TO BE ON SAFE SIDE. WELL I STARTED TO DRIVE THE VAN I HAD TO GET JUMPED 4 TIMES BEFORE I STARTED TO DISCONNECT THE BATTERY WHEN IT WAS WARM OUT THE BATTERY WOULD LAST BUT ON THE COLD NIGHTS THE BATTERY WOULD STILL DIE. SO ONE DAY I SAID SREW IT I WENT TO DRIVE IT AND IT JUST WOULD START BELIEVE IT OR NOT I ONLY TOOK OFF THE AIR FILTER THINKING MAYBE IT CLOGGED WHILE I DID THAT AND TRIED STARTING IT IT BACK FIRED OUT THROUGH THE INTAKE CAUSING A FIRE ON THE AIR FILTER BOX PUT IT OUT SAID HELL WITH IT IT'S GOING TO THE DODGE DEALER IN WILKESBORO NC I PAID 1,700 TO HAVE THE TIPM REPLACED THEY SAID THAT'S WHAT WAS WRONG WITH IT SO I SAID OKAY. HERE IT IS A YEAR LATER AND NOW I AM GETTING A LITTLE UPSET AROUND THE SAME TIME IT WENT OUT LAST YEAR AND MY VAN IS STARTING TO GIVE ME THE SAME ISSUES SO I AM GOING TO HOPE THAT IT ISNT THAT BUT JUST TO BE ON THE SAFE SIDE THIS IS FOR LAST YEAR AND IF I HAVE TO PAY THAT PRICE AGING YES I'LL BE MAKING A NEW COMPLAINT TO
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Complaint 11309421 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-02-17
(YYYY-MM-DD)
Date Added To File: 2020-02-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-02-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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