NHTSA ID Number: 11309178
Incident Date: 2020-01-27
Manufacturer's Name: Jaguar
Land Rover North America, LLC
Vehicle/Equipment Make: JAGUAR
Vehicle/Equipment Model: XF
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: SAJWJ0EF7E8
Vehicle Mileage At Failure: 98880
Vehicle Speed: 80
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CINCINNATI, OH
Summary of Complaint
IN OCTOBER 2014, I PURCHASED A JAGUAR XF MODEL, THE CAR WAS USED AS AN EXECUTIVE DEMO FOR THREE MONTHS PRIOR TO MY PURCHASE. OVER THE YEARS, I HAVE SERVICED THE VEHICLE AT THE DEALERSHIP ONLY, THE CAR HAS EXCELLENT SERVICE RECORDS, AND HAS NEVER BEEN SERVICED ANYWHERE ELSE. ON 01/02/2020, THE 96,000 MILES SERVICE APPOINTMENT WAS DONE ON THE VEHICLE. ON MONDAY, JANUARY 27,2020, I WAS DRIVING HOME FROM WORK AND I HEARD A KNOCKING SOUND, I PULL OVER TO GET OFF THE HIGHWAY EXIT AND THE CAR LOSES ALL POWER. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. SEVERAL DAYS LATER THE DEALERSHIP INFORMED ME THAT THE CAR'S ENGINE WAS COMPLETELY LOCKED UP AND THAT IT WOULD BE $20,000 TO FIX THE CAR, THE DEALER OFFERED DISCOUNTS AND I RECEIVED A CREDIT FROM JAGUAR CORPORATE, WHICH BOUGHT THE SERVICE PRICE DOWN TO $7,000. THE DEALERSHIP BELIEVES THAT SOMETHING BROKE APART IN THE ENGINE, CAUSING IT TO LOCK UP. BUT I AM REFUSING TO PAY THE $7,000, MY CAR HAS EXCELLENT SERVICE RECORDS AND HAS NEVER BEEN SERVICED ANYWHERE ELSE BUT THE DEALERSHIP. I JUST HAD THE 96,000 MILE SERVICE PERFORMED ON MY CAR AND EVERYTHING ON MY CAR WAS WORKING IN PERFECT CONDITION. THIS SERVICE ALSO INCLUDED AN OIL CHANGE! I CAN'T BELIEVE THAT THE DEALER IS TRYING TO CHARGE ME $7,000 TO FIX THE CAR. THIS IS THE ONLY OPTION THAT THEY GAVE ME! I BELIEVE THE DEALER DID SOMETHING TO MY CAR OR THIS PROBLEM IS PART OF A RECALL FOR MY CAR THAT HAS NOT BEEN IDENTIFIED. THERE ARE RECALLS ON OTHER XF'S MODELS SIMILAR TO THIS EXACT PROBLEM, BUT DOES NOT INCLUDE MY SERIAL NUMBER. MY CAR ALSO EXPERIENCED ANOTHER RECALL TYPE ISSUE THAT DID NOT INCLUDE MY SERIAL NUMBER; POWER STEERING WENT OUT BUT THE CAR WAS UNDER WARRANTY SO THIS ISSUE WAS REPAIRED AT NO COST. MY CAR HAS ONLY BEEN SERVICED AT THE JAGUAR DEALERSHIP. IT WAS JUST SERVICED ON 01/02/2020. THERE WERE ALWAYS ISSUES AND PROBLEMS WITH THE CAR.
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Complaint 11309178 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-01-27
(YYYY-MM-DD)
Date Added To File: 2020-02-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-02-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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