NHTSA ID Number: 11307842
Incident Date: 2020-02-06
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2020
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4PJMLB9LD
Vehicle Mileage At Failure: 496
Vehicle Speed: 7
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: SULTAN, WA
Summary of Complaint
DRIVING MY VEHICLE DURING RUSH HOUR TRAFFIC WHEN THE CHECK ENGINE LIGHT CAME ON AND A THROTTLE ISSUE MESSAGE FLASHED, VEHICLE EXPERIENCED A DRASTIC LOSS OF POWER CAUSING AN UNSAFE DRIVING CONDITION FOR MYSELF AND OTHER MOTORISTS. THIS VEHICLE WAS PURCHASED NEW WITH ONLY 8 MILES ON THE ODOMETER, CURRENTLY HAS 500 MILES, VEHICLE HAS THE 2.4 LITER ENGINE AND AUTOMATIC 4X4 TRANSMISSION. CONTACTED THE JEEP DEALER WHEE I PURCHASED THE VEHICLE AND THEY DID NOT MENTION THAT THERE COULD BE A KNOWN ISSUE WITH THIS JEEP, HOWEVER AFTER SOME RESEARCH I FOUND AN ARTICLE ON THE SAME IDENTICAL ISSUE BEING REPORTED BY MULTIPLE JEEP OWNERS OF THE 2019 YEAR MODEL WITH THE SAME 2.4 LITER ENGINE, SEE: HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/2019-JEEP-CHEROKEE-RECALLED-OVER-STALLING-RISK/ BASED ON THE ARTICLE THAT I FOUND IT SEEMS LIKE THERE IS A SOFTWARE UPDATE THAT NEEDS TO BE PERFORMED IN ORDER TO CORRECT THE ISSUE, HOWEVER SOME DRIVERS STILL HAD PROBLEMS AFTER THE UPDATE WAS DONE. I WAS ASKED TO BRING THE VEHICLE TO THE DEALER ON MONDAY, SOME JEEP OWNERS ALSO REPORTED THAT AFTER 4 HOURS OF THE VEHICLE SITTING WITH THE ENGINE OFF, THE PROBLEM GOES AWAY, MAKING IT DIFFICULT FOR THE DEALER TO REPLICATE THE ISSUE DURING DIAGNOSTIC AND THERE MAY NOT BE A CODE STORED THAT CAN BE PULLED BY THE SERVICE DEPARTMENT. I HOPE THAT NHTSA KEEPS AN EYE FOR THIS, IF THE PROBLEM IS A KNOWN ISSUE BY NOW TO CHRYSLER-FIAT AND NO FIX HAS BEEN APPLIED TO CURRENT YEAR MODEL JEEPS, THEN CHRYSLER -FIAT MAY BE ACTING IN "BAD-FAITH" AND KNOWINGLY SELLING VEHICLES THAT SHOULD PROBABLY BE PART OF A NATIONWIDE RECALL CAMPAIGN, ALSO THERE IS A SERIOUS SAFETY CONCERN ABOUT A VEHICLE THAT IS RENDERED POWERLESS WHILE OPERATING ON A HIGHWAY OR IN OUR CASE, HAVING TO DRIVE ON THE STEEP HILLS OF THE PACIFIC NW AS PART OF OUR DAILY COMMUTE.
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Complaint 11307842 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-02-06
(YYYY-MM-DD)
Date Added To File: 2020-02-08
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-02-08
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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