NHTSA ID Number: 11307560
Incident Date: 2020-02-06
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 3GYFNAE34FS
Vehicle Mileage At Failure:
Vehicle Speed: 60
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: COCONUT CREEK, FL
Summary of Complaint
HEADLIGHT MOISTURE IS CAUSING VERY POOR VISIBILITY. IN MARCH OF 2019, I RECEIVED A LETTER STATING THAT MY VEHICLE WAS PART OF A CLASS ACTION LAWSUIT AND THAT IF I WANTED TO HAVE THE HEADLIGHTS REPLACED, I COULD BY PAYING OUT OF MY POCKET AND THEN WOULD BE REIMBURSED. THE CLASS ACTION LAWSUIT WAS FOR 2011 - 2015 MODELS. MY VEHICLE IS 2015. AT THE TIME THAT I RECEIVED THE LETTER, THERE WAS NO VISIBLE SIGNS OF A PROBLEM, CHECKED BY MYSELF AND MY HUSBAND WHO IS VERY GOOD WITH CARS. NOW, LESS THAN 1 YEAR LATER, I CAN'T EVEN TELL WHEN MY HEADLIGHTS ARE ON. IF I AM NOT DRIVING ON A ROAD THAT HAS STREET LIGHTS, I CANNOT SEE. IT'S A SERIOUS SAFETY ISSUE. GIVEN THAT I MAINLY TRAVEL ON ROADS THAT HAVE STREET LIGHTS, I WAS UNAWARE OF THE DETERIORATED SITUATION UNTIL VERY RECENTLY. I CONTACTED CADILLAC WHO OFFERED ME NO SOLUTION ASIDE FROM TAKING IT IN TO GET IT DIAGNOSED AT A COST TO ME. THEN I AM SUPPOSED TO CALL THEM BACK SO THAT THEY CAN SEE WHAT THEY CAN DO, NO PROMISES OF ANY TYPE OF MONETARY REIMBURSEMENT. SO BASICALLY, I GOT NOWHERE WITH CADILLAC WHO SEEMS TO BE MORE CONCERNED WITH THEIR BOTTOM LINE THAN SAFETY. THE CLASS ACTION LAWSUIT SHOULD HAVE BEEN A RECALL. THINK OF IT THIS WAY, 2011 OWNERS HAD A LONG ENOUGH TIME TO SEE THAT THE HEADLIGHTS/COVERS WOULD EVENTUALLY GET MOISTURE IN THEM CAUSING THE PROBLEM, BUT 2015 OWNERS HAD A MUCH SHORTER WINDOW OF TIME. THE COST TO REPLACE THEM IS ABOUT $1500, WHICH I DIDN'T SPEND GIVEN THAT WHEN I RECEIVED THE LETTER, THERE WAS NO ISSUE. THIS IS A SERIOUS SAFETY ISSUE THAT OCCURS GRADUALLY OVER TIME AND NEEDS TO BE ADDRESSED BY WAY OF A RECALL SO THAT CADILLAC HAS NO CHOICE BUT TO RESOLVE THE ISSUE AND BACK THEIR PRODUCT BY MAKING THE SITUATION RIGHT. TAKING THE SAFETY OF CADILLAC OWNERS AS A SERIOUS MATTER AS OPPOSED TO TRYING TO SAVE MONEY BY NOT DOING A VOLUNTARY RECALL.
Check if your Cadillac has a Recall
Complaint 11307560 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-02-06
(YYYY-MM-DD)
Date Added To File: 2020-02-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-02-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EXTERIOR LIGHTING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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