NHTSA ID Number: 11302254
Incident Date: 2020-01-27
Manufacturer's Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1FADP3N29EL
Vehicle Mileage At Failure: 86000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CLEAR SPRING, MD
Summary of Complaint
CAR WAS TAKEN TO FORD DEALERSHIP TO HAVE THE RECALLS DONE FOR THE TRANSMISSION, FUEL TANK EVAP AND DOOR LATCH. FORD COMPLETED THE RECALLS FOR THE FUEL SYSTEM AND DOOR LATCH AT THIS POTICULAR TIME THE TRANSMISSION WAS NOT FIXED.(DID NOT PASS FORDS SHUTTER TEST). AT THIS TIME THE CHECK ENGINE LIGHT WAS ON BECAUSE OF THE TRANSMISSION, ACCORDING TO THE FORD DEALERSHIP. I PICKED THE CAR UP AMD DROVE WITH MY SON THE VEHICLE DID NOT DRIVE RIGHT BECAUSE TRANSMISSION ISSUES. I CONTACTED THE DEALERSHIP AGAIN AFTER CONTACTING FORD MOTOR COMPANY ABOUT MY CONCERN WITH THE DRIVABILITY OF THE CAR. I MADE AN APPOINTMENT BUT HAD TO WAIT APPROXIMATELY THREE WEEKS BECAUSE THEY WERE REPLACING THE FLOOR IN THEIR SHOP. THE CHECK ENGINE LIGHT REMAINED ON THE ENTIRE TIME UNTIL THE APPOINTMENT. AFTER DROPPING HE CAR OFF AND FORD DIAGNOSING THE PROBLEM, I RECEIVED A CALL SAYING FORD MOTOR IS NOW COVERING THE TRANSMISSION AND THEY WILL HAVE TO WAIT FOR PARTS TO FINISH IT. AT THIS TIME THEY ALSO INFORMED ME THAT THE CHECK ENGINE LIGHT IS NOW ON BECAUSE OF THE PURGE VALVE. I HAD BARELY DRIVEN THE CAR SINCE THE LAST VISIT WHEN THE RECALLS WERE TAKEN CARE OF?? THEY STATED THAT THE PURGE VALVE WOULD NOT BE COVERED BECAUSE THE RECALL HAD BEEN COMPLETED ON THE FUEL TANK. RELUCTANTLY I TOLD THEM TO REPLACE AT MY COST. THE DEALERSHIP CALLED TO SAY THE VEHICLE WAS COMPLETE. I PICKED IT UP THAT EVENING AND MADE IT 7 MILES AWAY FROM THE DEALER AND THE CHECK ENGINE LIGHT CAME ON ONCE AGAIN. I CALLED THE DEALER IMMEDIATLEY TO LET THEM KNOW AND THEY COULD NOT GET ME IN RIGHT AWAY. MY SON AND I TOOK IT FOR A RIDE THE FOLLOWING DAY AND APPROXIMATY 40 MILES THE CAR LOST POWER AND COULD NOT GO ABOVE 40MPH ON THE INTERSTATE. I CALLED TO MAKE ANOTHER APPOINTMENT WHEN THEY DIAGNOSED THIS TIME BOTH CATYLITIC CONVERTORS ARE BAD AND WILL COST $2100 TO REPAIR. WHAT CAUSED THESE TO GO BAD THIS WAS NOT AN ISSUE UNTIL RECA
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Complaint 11302254 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2020-01-27
(YYYY-MM-DD)
Date Added To File: 2020-01-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2020-01-27
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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