NHTSA ID Number: 11288922
Incident Date: 2018-10-27
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A5
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: WAUBNCF53JA
Vehicle Mileage At Failure: 3500
Vehicle Speed: 60
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: KIRKLAND, WA
Summary of Complaint
AUDI PRE SENSE, THE NEW TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON OCTOBER 27, 2018 AT APPROXIMATELY 11:30 PM, DRIVING APPROXIMATELY 60 MPH. THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WERE WET FROM HEAVY RAINFALL EARLIER IN THE EVENING. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR TO AUDI SERVICES AND THEY KEPT THE CAR FOR 2 WEEKS, RECALIBRATE & RESET THINGS. I DROVE THE CAR FOR 8 MONTHS WITHOUT INCIDENT ONLY TO HAVE THE SAME THING REPEAT. THIS SAME ISSUE HAS HAPPENED 3 OTHER OCCASIONS WHILE REVERSING. AUDI MAINTAINS THAT PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS HAPPENED DURING A TIME WHERE OTHER VEHICLES WERE AROUND, IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
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Complaint 11288922 Documents
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- Mixes well with conventional fluids
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- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-10-27
(YYYY-MM-DD)
Date Added To File: 2019-12-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-12-13
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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