NHTSA ID Number: 11283100
Incident Date: 2019-11-29
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MONTEREY
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: 2MRDA22246B
Vehicle Mileage At Failure: 126000
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CALERA, AL
Summary of Complaint
MY FAMILY WAS TRAVELING ON THE I-65 SOUTH INTERSTATE AND THE VAN, 2006 MERCURY MONTEREY, STOP RESPONDING IN THE MIDDLE OF FAST TRAFFIC. IT TOOK ME BY TOTAL SURPRISE. THE ENGINE WAS STILL RUNNING. SO, I INITIALLY THOUGHT IT HAD ACCIDENTLY WENT IN NEUTRAL BUT THAT WASN'T THE CASE. I TRIED A LOWER GEAR WITH NOT LUCK. NOT WANTING TO BE STUCK IN THE MIDDLE OF THE INTERSTATE I THEN TURNED ON MY HAZARD LIGHTS AND FRANTICALLY MANEUVERED THE VAN TO THE SIDE OF THE BUSY INTERSTATE ROAD. ONCE ON THE SIDE OF THE ROAD MY HUSBAND TRIED EVERY GEAR AND THE VAN WASN'T RESPONDING IN ANY OF THEM. WE ENDED UP GETTING IT TOWED TO OUR HOUSE. AFTER WE GOT HOME MY HUSBAND STARTED RESEARCHING THE PROBLEM BECAUSE HE HAD NEVER HEARD OF A VEHICLE STOP RESPONDING LIKE THAT WITHOUT ANY WARNING SIGNS. HE SAID THIS HAS TO BE VEHICLE DEFECT AND LOOKED UP RECALLS FOR THE VAN ON THE NHTSA.ORG WEBSITE. THERE WASN'T A RECALL FOR THIS ISSUE BUT THERE WERE PLENTY OF COMPLAINTS ABOUT THIS EXACT SAFETY ISSUE. AFTER DOING MORE RESEARCH WE FOUND THAT THE 2004 MODEL OF THIS VAN HAD THE SAME ISSUE WHICH FORD DID DO A RECALL FOR THE TORQUE CONVERTER. THE FORD COMPANY NEEDS TO BE IMMEDIATELY NOTIFIED THAT THIS IS ALSO A BIG SAFETY ISSUE WITH THE 2006 MODEL. ONE THE REASONS MY HUSBAND BOUGHT THE VEHICLE WAS BECAUSE IT WAS BUILT BY FORD AND HE TRUSTED THEIR PRODUCTS. I HOPE FORD WILL TAKE THE COMPLAINT SERIOUSLY AND STAND BEHIND THEIR PRODUCT AND GET THIS SAFETY ISSUE WITH THE TORQUE CONVERTER ON THE MERCURY MONTEREY 2006 VEHICLES RESOLVED QUICKLY.
Complaint 11283100 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-11-29
(YYYY-MM-DD)
Date Added To File: 2019-12-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-12-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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