NHTSA ID Number: 11280803
Incident Date: 2019-10-24
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTFW1ET6DF
Vehicle Mileage At Failure: 155800
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MCKINNEY, TX
Summary of Complaint
I HAVE A F150 4-WHEEL ECO BOOST V6. I RECENTLY HAD MY VEHICLE IN FOR AN OIL CHANGE AND AT THAT TIME DECIDED TO HAVE THE RECALL DONE FOR THE SOFTWARE UPDATE. THE NEXT FEW DAYS I NOTICED THAT THERE WAS SOME HESITATION WITH THE GEARS SHIFTING AND THE TRANSMISSION AT TIMES WOULD DROP. I CONTACTED THE DEALERSHIP TO BRING MY TRUCK BACK IN AT THAT TIME THEY COULD NOT FIND ANYTHING WRONG BUT AN OIL PRESSURE SENSOR. SOME DAYS LATER I WAS DRIVING ON THE FEEDER ROAD GETTING READY TO ENTER THE HIGHWAY. AS SOON AS I ENTERED MY SPEEDOMETER STOP WORKING AND THE TRANSMISSION DROPPED INTO 1ST GEAR. THERE WAS A CAR BEHIND ME THAT ALMOST COLLIDED WITH MY TRUCK. MY FAMILY WAS IN THE CAR AT THE TIME AND THIS COULD HAVE BEEN A SERIOUS ACCIDENT. THE NEXT DAY I BROUGHT MY TRUCK BACK INTO THE DEALERSHIP AND THEY DID A QUICK DIAGNOSIS. THEY STATED THAT I HAD TRANSMISSION ISSUES AND THAT I NEEDED TO LOOK INTO GETTING ANOTHER VEHICLE THROUGH THEM AND TRADING MY TRUCK OUT. I WAS UPSET BY THE RESPONSE SO I TOOK MY VEHICLE TO A LOCAL TRANSMISSION SHOP WHERE THEY THOROUGHLY INSPECTED THE TRUCK. THE FINDINGS WERE THAT THE OSS SENSOR WAS FAULTY AND IT PULL UP A P0270 CODE. THE SHOP ADVISED ME THAT THIS WAS A WARRANTY AND SAFETY ISSUE AND THAT I IMMEDIATELY TAKE IT BACK TO THE DEALERSHIP TO HAVE IT REPAIRED. WHEN I RETURN TO THE DEALERSHIP THEY AT THAT TIME ACKNOWLEDGE THAT IT WAS A WARRANTY ISSUE AND COULD BE FIX, BUT THEY COULD NOT EVEN LOOK AT IT FOR 2-WEEKS AND WOULD NOT EVEN PROVIDE A LOANER AFTER STATING MY SAFETY CONCERNS. I THEN CONTACT FORD MOTOR COMPANY AND THEY COULD NOT ASSIST UNTIL THE DEALERSHIP LOOKED AT MY TRUCK. I DID STATE TO THEM THE TIME ISSUE AT THE DEALERSHIP BUT WAS TOLD THEY HAVE NO CONTROL OVER WHAT THEY DO. I'M STUCK WITH DRIVING A UNSAFE VEHICLE FOR AN ISSUE OUTSIDE OF MY CONTROL AND NO ONE AT FORD IS TAKING THE MATTER SERIOUSLY. THIS COULD CAUSE A FATAL OR SEVERE INJURY.
Check if your Ford has a Recall
Complaint 11280803 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-10-24
(YYYY-MM-DD)
Date Added To File: 2019-11-18
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-11-18
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRONIC STABILITY CONTROL (ESC)
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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