NHTSA ID Number: 11280662

Incident Date: 2019-10-25

Manufacturer's Name: Chrysler (FCA US, LLC)

Vehicle/Equipment Make: CHRYSLER

Vehicle/Equipment Model: 200

Model Year: 2016
9999 If Unknown Or N/A

Vehicle Identification Number: 1C3CCCAB9GN

Vehicle Mileage At Failure: 60000

Vehicle Speed: 47

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: NORFOLK, VA

Summary of Complaint

I AM ASKING YOU TO ISSUE A SAFETY RECALL ON MY VEHICLE. YOU INVESTIGATED THE 2015 MODEL FOR THE SAME ISSUE AND IT WAS RECALLED AS A RESULT. THE 2016 IS JUST AS DANGEROUS. IS THERE A REASON WHY THE LIVES OF PEOPLE WHO DRIVE 2015 MODELS ARE MORE VALUABLE THAN MINE OR MY CHILDREN? IT TURNS OFF WHILE DRIVING WITH NO WARNING AND LEAVES ME IN THE MIDDLE OF INTERSECTIONS! THE STEERING CUTS OFF TOO. I HAVE TO FIRST STRUGGLE TO CONTROL THE STEERING, SHIFT INTO PARK, PUSH START, AND WAIT, WHILE I BRACE MYSELF FOR THE IMPACT THAT IS ABOUT TO SHATTER MY SPINE OR KILL MY CHILDREN! IT BEGAN AS SOON AS I HIT 60K MILES A FEW WEEKS AGO AND HAPPENS EVERY TIME I DRIVE IT. IT HAPPENS MOSTLY WHEN I AM TURNING, SOMETIMES WHEN BRAKING FOR A LIGHT, AND SOMETIMES IT DOESN'T ACTUALLY TURN OFF, IT JUST SEEMS LIKE IT IS SUDDENLY IN NEUTRAL AND MAKES REVVING SOUNDS WHEN I HIT GAS BUT WONT GO, THAT'S WHEN MESSAGE SAYS 'SERVICE TRANSMISSION'. I WAS MAKING A U TURN AND ALMOST HIT A POLE! IT MAY START UP WITH FIRST TRY, OR A FEW TRIES. IT HASN'T HAPPENED IN HIGH SPEEDS ON HIGHWAY BUT THAT MAY BE BECAUSE I AM TOO AFRAID TO GO THAT ROUTE ANYMORE. OBVIOUSLY THIS IS A MANUFACTURING DEFECT. I PAID CASH FOR THIS VEHICLE AND SHOULD NOT HAVE TO PAY A PENNY TO FIX THIS, BUT IF I OR MINE ARE INJURED I WILL SPEND EVERY CENT I HAVE ON A LAWSUIT. THANK YOU FOR YOUR UNDERSTANDING IN THIS EXTREMELY IMPORTANT MATTER.

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Complaint 11280662 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2019-10-25
(YYYY-MM-DD)

Date Added To File: 2019-11-17
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2019-11-17
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: ELECTRICAL SYSTEM

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: