NHTSA ID Number: 11280402
Incident Date: 2018-12-20
Manufacturer's Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAHP2H82DG
Vehicle Mileage At Failure: 60000
Vehicle Speed: 55
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: DU BOIS, PA
Summary of Complaint
RADIO WOULD NOT PLAY IN 12/2018 BUT THEN IT WAS OK UNTIL THIS YEAR WHEN IT STARTED CAUSING THE FOLLOWING ISSUES IN 11/2019. THE MY FORD TOUCH SYNC IS CAUSING AN EXTREMELY LOUD SQUEALING NOISE WHEN THE CAR IS STARTED, OR WHEN THE RADIO IS ON WHILE DRIVING WHICH IS SO LOUD IT COULD CAUSE YOU TO WRECK. RADIO WILL NOT PLAY AT ALL WHEN THE RADIO IS ON. MOST OF THE TIME THE NOISE WILL GO AWAY IF THE RADIO OR CAR IS TURNED OFF. FORD HAD A RECALL BUT I NEVER WAS NOTIFIED BY FORD. I DISCONNECTED WIRE TO FUSE BOX AND THE RADIO RESET AND ALL WAS FINE, THE RADIO PLAYED ALL THE STATIONS INCLUDING SIRIUS XM BUT WHEN MY WIFE STARTED THE CAR THE NEXT DAY THE LOUD NOISE STARTED AGAIN AND SHE HAD TO GET OUT OF THE CAR BECAUSE IT WAS SO LOUD. SHE REACHED BACK INTO THE CAR AND SHUT THE CAR OFF AND THE NOISE STOPPED. HE GOT BACK IN THE CAR AND STARTED IT AGAIN AND HURRIED UP AND SHUT THE RADIO OFF AND THE NOISE WAS GONE. I GOT IN THE CAR AND TURNED THE RADIO ON AND THE NOISE WAS GONE BUT THE RADIO WOULD NOT PLAY AND THE RADIO WOULD NOT ALLOW ME TO SELECT AM AND FM BUT COULD SELECT SIRIUS XM, USB, AND CD BUT WOULD NOT PLAY. THE LOUD NOISE ALSO HAS STARTED WHEN THE BLUETOOTH IS ON. THIS LOUD NOISE CAN CAUSE AN ACCIDENT BE BECAUSE IT IS SO LOUD. WENT TO THE FORD DEALER AND THEY TOLD ME THAT THE RECALL RAN OUT IN 2017 BUT I WAS NEVER NOTIFIED OF THE RECALL BY FORD. THIS NOISE IS VERY DANGEROUS AND CAN CAUSE ACCIDENTS BECAUSE YOU NEVER KNOW WHEN IT WILL OCCUR. I CALLED FORD AND THEY GAVE ME A CASE # CES24887147 AND THEY WILL LOOK INTO IT BUT THE FORD DEALER TOLD ME THAT THE CASE # IS ABOUT AS FAR AS IT WILL GO. THERE ARE MANY CASES ON LINE AND THE COST FOR THIS REPAIR IS ABOUT $1500.00 BUT IT SHOULD BE FORD'S COST NOT MINE BECAUSE I WAS NEVER NOTIFIED OF THIS VERY DANGEROUS CONDITION WHILE DRIVING DOWN THE HIGHWAY. I INSTALLED LATEST UPDATE IT WORKED THAT DAY BUT ISSUE WAS BACK NEXT DAY.
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Complaint 11280402 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-12-20
(YYYY-MM-DD)
Date Added To File: 2019-11-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-11-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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