NHTSA ID Number: 11269213
Incident Date: 2019-07-31
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MURANO
Model Year: 2009
9999 If Unknown Or N/A
Vehicle Identification Number: JN8AZ18U79W
Vehicle Mileage At Failure: 117034
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: PALMETTO, FL
Summary of Complaint
I HAVE A REPEATED ELECTRICAL ISSUE WITH MY CAR. AT FIRST, I THOUGHT MY ISSUE WAS DIAGNOSED IMPROPERLY BUT I WAS RECENTLY ON THE NHTSA PAGE AND FOUND OVER 20 COMPLAINTS THAT EXPRESSED THE SAME EXACT ISSUE I HAVE BEEN HAVING. THAT ISSUE BEING THE FACT THAT MY CAR, WHEN IN MOTION WILL COMPLETELY SHUT OFF ON ME AND GO INTO NEUTRAL. THIS WILL HAPPEN WITHOUT ANY WARNING AND FOR ME HAS HAPPENED BOTH TIMES ON THE HIGHWAY WHILE GOING 75 MPH. ONCE THE CAR STALLS OUT, THE POWER STEERING WILL ALSO GO OUT IN ABOUT 30 SECONDS AND THE ENGINE WILL COMPLETELY SHUT OFF AT THAT TIME. THEREFORE, YOU HAVE ABOUT 30 SECONDS TO ROLL YOUR CAR TO A SAFE SPOT IN ORDER TO AVOID A CRASH. THERE IS NO TURNING THE CAR OFF AND THEN BACK ON, AS WHEN YOU TRY TO DO SO ALL OF THE DASH LIGHTS WILL COME ON AND THE ENGINE WILL NOT START BACK UP AS THE BATTERY IS DEAD OR CLOSE TO IT. IF YOU ARE LUCKY YOU CAN GET JUMPED BUT THE BATTERY BECOMES SO DRAINED THAT IT CANNOT EVEN HOLD A CHARGE FOR A MILES WORTH OF POWER. BOTH TIMES I HAVE HAD TO HAVE MY MURANO TOWED INTO A SHOP. THE FIRST TIME THIS ISSUE OCCURRED I WAS TOLD I NEED MY BATTERY REPLACED AS IT WAS DEAD AND THAT WAS THE CAUSE OF MY ENGINE FAILURE. THIS SOUNDED STRANGE TO ME AT THE TIME, AS THE BATTERY THAT I HAD WAS A LITTLE LESS THAN A YEAR OLD BUT I WAS JUST WANTING TO PICKUP A WORKING CAR AND PUT THIS BEHIND ME. MY CAR WORKED PROPERLY FOR 48 DAYS BEFORE I AGAIN, HAD THE SAME EXACT ISSUE OCCUR TO ME, WHILE AGAIN TRAVELING ON THE HIGHWAY GOING 75 MPH. THIS TIME, THERE WAS NOT ADEQUATE SPACE ON THE HIGHWAY TO PULL OVER AND I HAD TO CALL 911 IN ORDER TO AVOID A CRASH. AGAIN, I HAD MY CAR TOWED AND WAS NOW TOLD IT WAS AN ISSUE WITH THE ALTERNATOR, WHICH I THEN HAD REPLACED. I AM NOW WORRIED THIS ISSUE WILL REOCCUR AS PEOPLE ARE STATING THEY HAVE HAD THEIR ALTERNATOR REPLACED 2 AND 3 TIMES AND ARE STILL BEING PUT IN THESE SCARY, ENGINE FAILURE SITUATIONS
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Complaint 11269213 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-31
(YYYY-MM-DD)
Date Added To File: 2019-10-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-10-17
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRONIC STABILITY CONTROL (ESC)
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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