NHTSA ID Number: 11266008
Incident Date: 2019-07-04
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2018
9999 If Unknown Or N/A
Vehicle Identification Number: 1G1ZD5ST5JF
Vehicle Mileage At Failure: 5687
Vehicle Speed: 20
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: BIRMINGHAM, AL
Summary of Complaint
I HAVE HAD MY MALIBU ABOUT 4 MONTHS NOW, I PURCHASED IT WITH 500 MILES ON IT. I STARTED HAVING PROBLEMS WITH ACCELERATING SHORTLY AFTER THE PURCHASE. I WAS MERGING ON TO THE INTERSTATE AND TRYING TO SPEED UP TO THE SPEED OF TRAFFIC. I WAS ALREADY OVER INTO THE NEXT LANE AND HAD NO WHERE TO GO. I PRESSED THE GAS BUT THE CAR WOULD NOT EXCEED 25 MILES PER HOUR. I WAS LOOKING IN THE REARVIEW MIRROR WATCHING ANOTHER CAR RAPIDLY APPROACHING FROM THE REAR AND AFTER A FEW VERY FRIGHTENING SECONDS MAYBE 20, THE CAR FINALLY DECIDED TO ACCELERATE. THIS SAME PROBLEM PERSISTED THE ENTIRE TRIP. AFTER REACHING MY DESTINATION AND CALMING MY NERVES. I DID SOME RESEARCH ABOUT THE CAR ( I SHOULD HAVE BEFORE I BOUGHT IT) AND FOUND OUT ABOUT A PROBLEM WITH THE ECM. I CALLED THE DEALER AND SCHEDULED A TIME TO BRING IT IN. THE DEALERSHIP WAS VERY HELPFUL AND PREFORMED THE UPDATE I FOUND A BULLETIN ABOUT ONLINE. THE CAR PERFORMED A LOT BETTER FOR SHORT TRIPS. AFTER DRIVING FOR A WHILE I FELT COMFORTABLE ENOUGH TO TAKE LONGER TRIPS. I'M NOTICING THE CAR STILL HESITATES WHEN TURNING, WHEN IT GETS HOT, AND SOMETIMES JUST AT RANDOM WHEN DRIVING I CAN FEEL IT LOSE POWER AND KICK BACK IN, AND THE ENGINE SHAKES WHEN I'M IDLING AND THE ENGINE IS HOT LIKE A SHUTTER KINDA THING UNTIL I PULL OFF AGAIN. I TRIED TO TAKE THE CAR BACK TO GET A SECOND UPDATE DONE BUT THE SERVICE DEPARTMENT AT THE DEALERSHIP SAID IT WAS COMMON WITH THAT CAR AND WHAT I WAS EXPERIENCING WAS THE TURBO LAG. THERE WAS NOTHING THEY COULD OFFER TO REMEDY THE PROBLEM. I AM SO DISAPPOINTED WITH THIS PURCHASE IT'S THE FIRST NEW CAR I EVER BOUGHT AND I'M SCARED IT'S GOING TO BREAK DOWN OR SOMEONE HIT ME WHILE DRIVING BECAUSE I CAN'T GET OUT OF THE WAY. I BOUGHT A NEW VEHICLE WITH THE EXPECTATION OF NOT HAVING ANY PROBLEMS AND JUST DOING REGULAR MAINTENANCE AND I GOT BURNED BIG TIME.
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Complaint 11266008 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-04
(YYYY-MM-DD)
Date Added To File: 2019-10-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-10-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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