NHTSA ID Number: 11258356
Incident Date: 2019-09-23
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 3FA6P0HD0FR
Vehicle Mileage At Failure: 0
Vehicle Speed: 25
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: ROYAL OAK, MI
Summary of Complaint
STARTED CAR, GOT DASHBOARD LIGHT ON 7.6.19 MILEAGE 27721. CAR RUNNING ROUGH, ABOUT TO STALL,ETC. ERROR CODE P0302. CYL.#2 IGNITION COIL REPLACED. THEN, 2 WEEKS LATER GOT DASHBOARD LIGHT AGAIN, SAME CODE P0302. MECHANIC (PRIVATE)REPLACED PERCEIVED FAULTY IGNITION COIL AS PREVIOUS. ON 9.23 .19 CAR STARTED,. CAR RUNS ROUGH, ALMOST STALLS DASHBOARD LIGHTS AGAIN. THIS TIME WE TAKE IT TO ROYAL OAK FORD SERVICE DEPT. THEY GET P0302 AND ADVISE US TO CHANGE SPARK PLUGS. $307.29 CHARGE. UPON INSPECTION OF SPARK PLUGS I NOTE ALL PLUGS ARE HEAVILY COATED IN CARBON. I CHECK THE TAILPIPE AND THE INSIDE IS ALSO HEAVILY CARBON COATED. SHORTLY AFTER I FIND INFORMATION THAT MOST DIRECT INJECT ENGINES HAVE THIS PROBLEM. IT WAS NOT HARD INFO TO FIND. BECAUSE OF DIRECT INJECTION THE VALVES DO NOT RECEIVE THE BENEFIT OF DETERGENT GASOLINES AND BECOME HEAVILY COATED IN CARBON. THIS IS AN OVERSIMPLIFIED EXPLANATION OF WHAT IS OCCURRING., BUT MAKES THE POINT. I CONFIRM FINDINGS WITH AND SHOW PLUGS TO, MY MECHANIC WHO CONFIRMS ;THAT THESE DIRECT INJECT ENGINES HAVE AN ISSUE THE MANUFACTURERS CAN'T OR HAVEN'T CORRECTED, WHICH RESULTS IN THE CONDITION MY SPARK PLUGS WERE FOUND IN. I FOUND NOTSB'S ON THE SUBJECT. MECHANIC RECOMMENDS A GDI SERVICE, WHICH INCLUDES PULLING ALL VALVES AND CLEANING THEM. HE ALSO RECOMMENDS ANYONE WITH A DI ENGINE TO DO THIS AT LEAST ONCE A YEAR TO KEEP VEHICLE RUNNING SMOOTHLY AND TO GET MAXIMUM LIFE OUT OF THE PLUGS. BY THE WAY, FIRST SERVICE INTERVAL FOR PLUGS ON THIS CAR IS 100,000 MILES. THIS IS THE EXPERIENCE I'VE BEEN EXPOSED TO SO FAR, BUT DO KNOW THAT IT CAN GET MUCH WORSE (AFFECTING OTHER PARTS OF THE ENGINE) FWIW THE MECHANIC BELIEVES THE MANUFACTURERS (IN THIS CASE FORD) ARE WELL AWARE OF THESE ISSUES WITH DIRECT INJECT DESIGNED ENGINES. PIC OF PLUGS INCL. BELOW.
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Complaint 11258356 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-09-23
(YYYY-MM-DD)
Date Added To File: 2019-09-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-09-26
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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