NHTSA ID Number: 11242822
Incident Date: 2019-07-19
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2019
9999 If Unknown Or N/A
Vehicle Identification Number: 5TDKZRFH8KS
Vehicle Mileage At Failure: 5100
Vehicle Speed: 30
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: TUCSON, AZ
Summary of Complaint
2019 HIGHLANDER XLE LOSES POWER, UNABLE TO ACCELERATE, & JERKS AND STALLS IN TRAFFIC.BOUGHT AT 200 MILES, CERTIFIED PREOWNED. IT IS A NIGHTMARE VEHICLE. ACCELERATOR HAS BEEN TOUCHY AND JUMPY AT TIMES, INTERMITTENTLY AT SLOW SPEEDS. FIRST TIME IT STALLED IT STARTED TO LOSE POWER PUT -PUT AND CHUG LIKE JERKING AND ALL DASH AND ELECTRICAL ON DASH WENT OUT, UNABLE TO ACCELERATE, THEN STALLED OUT IN ROAD, UNABLE TO STEER OR CONTROL VEHICLE. THIS OCCURRENCE WAS AFTER A LONGER PERIOD OF DRIVING. SECOND TIME IT STALLED OUT BEGAN TO LOSE POWER, PUTTER AND CHUG, UNABLE TO ACCELERATE APPLYING GAS PEDAL, GETTING NO GAS, VEHICLE DIES OUT, UNABLE TO STEER OR CONTROL VEHICLE. THIS OCCURRENCE WAS AFTER A LONGER PERIOD OF DRIVING. THIRD TIME WAS YESTERDAY 8-8-19. LEFT WORK AND ABOUT 5-7 MINUTES INTO MY DRIVE, STARTED HESITATING, LOSING ALL DASH AND ELECTRICAL POWER AND WILL NOT ACCELERATE WHEN GAS PEDAL APPLIED, THEN STALLS OUT, UNABLE TO CONTROL THE STEERING WHEEL AGAIN! ALMOST GOT HIT THIS TIME, MAN BEHIND ME COMING FAST AND HAD TO SWERVE INTO LANE OVER TO MISS ME. THIS CAR IS GOING TO KILL ME OR SOMEONE BY CAUSING AN ACCIDENT IF THEY DO NOT GET IT FIXED RIGHT. AFTER THE SECOND STALL IT WAS TOWED INTO DEALERSHIP AND THEY WERE NOT SURE BUT SAID FUEL PRESSURE WAS READING 22 AND WAS SUPPOSED TO BE IN THE MID TO HIGH 50'S. THEY REPLACED THE FUEL PUMP AND IT DROVE OK FOR A LITTLE WHILE BUT I NOTICED THE AVERAGE FUEL MILEAGE GOING DOWN FROM AN APPROX IN CITY 19.1--20 TO 17.1-17.3. HAS NEVER BEEN SO LOW SO OBVIOUSLY THE STALLING AND THE REPLACING OR THE FUEL PUMP ARE NOT THE REAL ISSUE. FUEL ECONOMY GOING DOWN SINCE REPLACEMENT OF THE FUEL PUMP AND NOW ANOTHER DANGEROUS STALLING ISSUE. CAR IS AT TOYOTA DEALER NOW. THEY NEED TO DIVE MUCH DEEPER & RESOLVE THIS VERY DANGEROUS SAFETY ISSUE! I BOUGHT THIS CAR TO FEEL SAFE AND HAVE RELIABLE TRANSPORTATION AND HAVE NEITHER. IT REALLY SCARES ME. *DT*JB
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Complaint 11242822 Documents
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- Restores fuel economy
- Stabilizes ethanol
- Maximizes horsepower
- Improves responsiveness
- For use in both gasoline and diesel engines
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-19
(YYYY-MM-DD)
Date Added To File: 2019-08-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-08-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: DESERT TOYOTA
Dealer's Telephone Number:
Dealer's City: TUCSON
Dealer's State: AZ
Dealer's Zipcode: 85710
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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