NHTSA ID Number: 11242580
Incident Date: 2013-04-23
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: NEW CASTLE, DE
Summary of Complaint
THIS IS AN ONGOING ISSUE. PURCHASED A BRAND NEW 2013 NISSAN ALTIMA IN APRIL. THE PASSENGER AIR BAG LIGHT TURNS ON WHEN PASSENGERS SIT IN THE SEAT. THIS HAS BEEN HAPPENING SINCE THE FIRST FEW DAYS OF THE PURCHASE MEANING THE LIGHT SIGNALS AND NOTIFIES THE DRIVER THAT THE AIR BAG IS NOT ACTIVE OR ENGAGED. THIS DENOTES THAT AN AIRBAG WILL NOT DEPLOY WITH A PASSENGER IN THE SEAT IF AN ACCIDENT WERE TO OCCUR. EACH TIME THIS LIGHT HAS COME ON I HAVE SET UP AN APPTMENT WITH MYDEALER TO HAVE THE ISSUE FIXED. THE DIAGNOSTICS CHECK DOES NOT SHOW AN ERROR AND IS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THE SENSORS HAVE BEEN RESET EACH TIME, BUT DOES NOT FIX THE ISSUE. MULTIPLE APPOINTMENTS WERE MADE TO CORRECT THE ISSUE, BUT NONE HAVE RECTIFIED THE SITUATION. I HAVE ASKED FOR THE CAR TO BE REPLACED NUMEROUS TIMES, OR CORRECT THE ISSUE. NONE OF WHICH HAS BEEN FULFILLED. THE REQUEST FOR A REPLACEMENT HAS BEEN SIDE TRACKED BY BRINGING THE CAR IN FOR ANOTHER LOOK TO FIND THE PROBLEM. AT THIS POINT MY WINDOW OF TIME FOR A REPLACEMENT HAS PASSED DUE TO TRYING TO FIND A DIAGNOSTICS ERROR CODE. A CLAIM WAS FILED WITH NISSAN CORPORATE CONSUMER AFFAIRS, BUT NO UPDATE OR PROGRESS HAS BEEN MADE IN OVER TWO WEEKS. AS OF TODAY THE 11TH DAY SINCE MY LAST REPORTED ISSUE, THE CLAIM ASSOCIATE IS JUST NOW STARTING TO LOOK INTO THIS. THE CLAIM WAS CLOSED WITHOUT MY KNOWLEDGE STATING I COULD NOT BE REACHED, BUT NO PHONE CALL OR MESSAGE WAS MISSED OR LEFT FROM NISSAN CORPORATE. I HAVE CALLED THE DEALERSHIP MULTIPLE TOMES EACH DAY LOOKING FOR AN UPDATE OR RESOLUTION AND CERTAINLY WOULD HAVE PROMPTLY CALLED CONSUMER AFFAIRS BACK DUE TO THE SEVERITY OF THIS SAFETY ISSUE. AT THIS POINT NO ONE IS ABLE TO GIVE ME ANY INDICATION OF NEXT STEPS.[XXX]. THANKS. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS
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Complaint 11242580 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2013-04-23
(YYYY-MM-DD)
Date Added To File: 2019-08-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-08-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: AIR BAGS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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