NHTSA ID Number: 11241355
Incident Date: 2019-05-04
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAHP3F25CL
Vehicle Mileage At Failure: 75000
Vehicle Speed: 60
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CLAYTON, NC
Summary of Complaint
11/13/17 MY TRANSMISSION STALLED, MAKING LOUD SHUDDER NOISES AND FAILED TO ACCELERATE. FORD REPLACED THE TCM AND REPROGRAMMED THE CLUTCH. THERE WAS RECALL FOR SAFETY LATCHES ON THE DOORS TO BE REPLACED AS WELL. 10/24/18 VEHICLE STARTED AND WOULD CUT OFF. ATTEMPTED TO DRIVE IT BUT THEN THE CAR DIED IN THE DRIVE WAY. HAD TO HAVE CAR TOWED. REPLACED FUEL PUMP MODULE AND GASKETS. TOTAL OF $810.96 NOT INCLUDING TOWING FEE. THE VERY SAME NIGHT I PICKED MY CAR UP AFTER IT BEING FIXED A RECALL WAS ISSUED FOR FUEL PUMP MODULE FAILURE. FORD REFUSED TO REFUND MY MONEY AND INSISTED THAT SINCE THE FUEL PUMP WAS NOT AFFECTED IT WAS NOT RELATED. I HAD TO GO BACK TO FORD 10/3018 TO HAVE FUEL VAPOR AND SEALS REPLACED. SO 2/3 PARTS NEEDED REPLACING OF WHICH COST ME. 5/4/19 I WAS DRIVING DOWN THE ROAD AND MY TRANSMISSION WENT OUT. THE CAR WOULD NOT ACCELERATE, BRAKE OR DOWNSHIFT. I WAS STUCK AT 60MPH. I HAD TO ALLOW THE CAR TO COAST HOME. HAD TO HAVE IT TOWED THREE SEPEARTE TIMES DURING THIS EVENT. MY CAR WAS STILL UNDER WARRANTY AND POWERTRAIN INCLUDES ALL INTERNALLY LUBED PARTS. FORD TOLD ME THAT THE ONE SPECIFIC PART THAT NEEDED REPLACING INSIDE MY TRANSMISSION, WHICH IS INTERNALLY LUBED WAS NOT COVERED. THIS REPAIR INCLUDING TOWING COST ME $2,400.00 NOW THERE IS ANOTHER 2 RECALLS OUT ON MY VERY CAR FOR TCM/ TRANSMISSION REPLACE/SHUDDER. THIS HAS BEEN THE MOST DANGEROUS CAR I'VE EVER OWNED. EVERY TIME I TURN AROUND I'M SHELLING OUT HUNDREDS AND NOW THOUSANDS OF DOLLARS FOR A CAR I AM STILL PAYING ON.
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Complaint 11241355 Documents
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- Mixes well with conventional fluids
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- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-05-04
(YYYY-MM-DD)
Date Added To File: 2019-08-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-08-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL/PROPULSION SYSTEM
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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