NHTSA ID Number: 11240268
Incident Date: 2018-07-27
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A4 ALLROAD
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: WAUGNAF42HN
Vehicle Mileage At Failure:
Vehicle Speed: 30
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WHEATON, IL
Summary of Complaint
THE FRONT CRASH MITIGATION SYSTEM CALLED AUDI PRESENCE DOES NOT WORK ON MY CAR. I BOUGHT AN AUDI CERTIFIED PREOWNED VEHICLE THAT WAS SUPPOSED TO HAVE ORIGINAL WINDSHIELD TO FIND OUT 6 MONTHS AFTER I OWN CAR THAT WINDSHIELD WAS REPLACED AND PRESENCE DOES NOT WORK. THIS IS A REQUIRED SAFETY SYSTEM IN MY CAR AND WILL COST 1700 TO REPAIR. AUDI OF AMERICA REFUSES TO FIX THIS UNDER WARRANTY DESPITE THIS BEING A FAULTY SYSTEM. THEY WILL NOT EVEN RETURN MY CALLS OR EMAILS. THE PRESENCE SYSTEM STOPS THE CAR SO AN ACCIDENT DOES NOT OCCUR.
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Complaint 11240268 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-07-27
(YYYY-MM-DD)
Date Added To File: 2019-07-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-07-29
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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