NHTSA ID Number: 11234972

Incident Date: 2019-07-24

Manufacturer's Name: Toyota Motor Corporation

Vehicle/Equipment Make: TOYOTA

Vehicle/Equipment Model: CAMRY HYBRID

Model Year: 2010
9999 If Unknown Or N/A

Vehicle Identification Number: JTNBB3EK7A3

Vehicle Mileage At Failure: 130000

Vehicle Speed: 40

Number Of Occurrences:

Was Vehicle Towed: No

Consumer Location: CLOVIS, CA

Summary of Complaint

BREAK ACTUATOR, 2ND EVENT EVENT 1 COMPLAINT NUMBER 11234969 23 JULY 2019, DROPPED MY CAR OFF WITH TOYOTA CLOVIS SAME DEALERSHIP (JACOB WAS MY REP) BECAUSE MY BRAKES WAS MAKING THE CREAKING SOUND/THUMPING. I ASKED HIM TO CHECK MY BRAKES AND IF THAT WASN'T THE PROBLEM, CALL ME TO LET ME KNOW WHAT THE PROBLEM WAS. HE CALLED ME LATER THAT DAY AND SAID IT WAS THE BRAKES, THEY WENT AHEAD AND CHANGED THE BRAKE PADS. HE SAID THEY RECOMMEND TO CHANGE BRAKE ACTUATOR FLUID? SINCE IT WASN'T DONE WHEN THEY CHANGED THE ACTUATOR PREVIOUSLY AND HE WAS GOING TO CHARGE ME. I COMMENTED THAT IT SHOULD HAVE BEEN DONE BACK IN 2017 WHEN THE BRAKE ACTUATOR ORIGINALLY FAILED. I ASKED IF IT WOULD AFFECT MY CAR, DRIVABILITY, ETC. AND JACOB SAID NO IT SHOULD DRIVE FINE WITH NO PROBLEMS OTHER THAN A FEW SETTLE SOUNDS. HE SAID BUT THE BRAKES ARE FIXED AND IT'S NO LONGER MAKING THE SOUND/ THUMPING. SO I DECLINED THE FLUID SERVICE. 25 JULY 2019, I WAS GOING TO GET MY DAUGHTER FROM SCHOOL. BY THEN, IT HAD STARTED TO MAKE THE CHEAKING NOISE/THUMPING. I GOT JUST ABOUT TO HER SUMMER SCHOOL (ON FOWLER AVE) AND ALL OF THE LIGHTS ON MY PANEL LIT UP AGAIN. I PULLED OVER AND CALLED MY HUSBAND. I DROVE IT HOME SLOW. WE CALLED TOYOTA, SPOKE TO THE MANAGER, EXPLAINED THAT THIS HAD HAPPENED BEFORE. I JUST PAID THEM $240 FOR BRAKE PADS THAT I DIDN'T NEED. I REFUSED TO DRIVE THE CAR. THE DEALERSHIP WAS CLOSING IN 1.5HRS WHICH LEFT NO TIME FOR TOW TRUCK. MY HUSBAND DROVE IT TO THE DEALERSHIP, I FOLLOWED IN HIS CAR. TOYOTA (JACOB) GAVE ME A LOANER. 25 JULY 2019, THE MANAGER CALLED AND SAID THE ISSUE WAS THE BRAKE ACTUATOR FAILED AGAIN BUT BECAUSE THE PART WHICH IS OBVIOUSLY A DEFECTIVE (MANAGER ACTUALLY AGREED) WAS ONLY COVERED FOR A YEAR, I'D HAVE TO CONTACT CORPORATE TO SEE IF THEY COULD CHANGE IT OUT AT NO COST. I WILL CALL TOMORROW (26 JULY 2019)...ALTHOUGH, I DO NOT PLAN ON EVER DRIVING THIS CAR AGAIN.

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Complaint 11234972 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2019-07-24
(YYYY-MM-DD)

Date Added To File: 2019-07-26
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2019-07-26
(YYYY-MM-DD)

Date Purchased:
(YYYY-MM-DD)

Was Original Owner: No

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: SERVICE BRAKES

Anti-Lock Brakes: No

Cruise Control: No

Number Of Cylinders:

Drive Train Type:
[AWD, 4WD, FWD, RWD]

Fuel System:

FI = Fuel Injection
TB = Turbo

Fuel Type:

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]:

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name:

Dealer's Telephone Number:

Dealer's City:

Dealer's State:

Dealer's Zipcode:

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: