NHTSA ID Number: 11234447
Incident Date: 2019-07-21
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION HYBRID
Model Year: 2010
9999 If Unknown Or N/A
Vehicle Identification Number: 3FADP0L3XAR
Vehicle Mileage At Failure: 82000
Vehicle Speed: 75
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CHELSEA, MI
Summary of Complaint
WRENCH LIGHT CAME ON AFTER DRIVING ON HIGHWAY FOR 20 MINUTES IN JULY, TYPICAL HEAT CONDITIONS. THE WRENCH LIGHT HAD COME ON FOUR PREVIOUS TIMES IN THE PAST TWO YEARS WITH NO LOSS OF POWER AND WAS TOLD BY FORD IT WAS LIKELY THE TEMPERATURE SENSOR ON THE HYBRID BATTERY INDICATING THE BATTERY WAS TOO WARM. THIS TIME THE CAR LOST POWER QUICKLY AND WE HAD TO TURN ON THE FLASHERS AND EXIT THE HIGHWAY. CAR WOULD NOT GO FASTER THAN 40 MPH. SHUT DOWN CAR AND RESTARTED BY LOSS OF POWER CONTINUED. ENGINE LIGHT ALSO CAME ON AT THE END OF THE TRIP. DEALERSHIP REPLACED THE THROTTLE BODY ASSEMBLY (FORD GENUINE PART DS7Z-9E926-D). THIS REPAIR IS COVERED AT NO COST FOR NON-HYBRID FUSIONS AS DESCRIBED IN "CUSTOMER SATISFACTION PROGRAM 13N03." THIS WAS IN LIEU OF A FULL RECALL (THE NHTSA WAS INVESTIGATING THESE SAME ISSUES). THE FORD REPRESENTATIVE TOLD ME THIS WASN'T COVERED ON HYBRID FUSIONS BECAUSE THE THROTTLE BODY PARTS WERE DIFFERENT. HOWEVER, THE SAME REPLACEMENT PART IS BEING USED IN BOTH HYBRID AND NON-HYBRID FUSIONS TO CORRECT THIS PROBLEM. WHEN I POINTED THIS OUT, HE REPLIED, WELL I HAVE'T SEEN MANY 2010 FUSION HYBRIDS WITH THIS PROBLEM. THAT IS PROBABLY TRUE -- THERE WERE ONLY 31,000 SUCH VEHICLES PRODUCED SO ANY ONE REPAIR SHOP WON'T SEE MANY. REGARDLESS, THIS IS THE EXACT SAME PROBLEM WITH THE EXACT SAME PART IN VEHICLES FROM THE SAME YEAR AND HERMOSILLO PRODUCTION PLANT. THE REMOVED THROTTLE BODY IS COVERED IN BLACK CARBON, THE SAME PROBLEM WITH THE FAULTY THROTTLE BODIES IN NON-HYBRID VEHICLES. FORD SHOULD BE FORCED TO COVER REPAIRS ON HYBRID VEHICLES AS WELL. SURPRISINGLY THE REPAIR COST WAS ONLY $318 AND WAS DONE IN ONE DAY. CAR HAS ONLY 82,000 MILES.
Check if your Ford has a Recall
Complaint 11234447 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-21
(YYYY-MM-DD)
Date Added To File: 2019-07-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-07-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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