NHTSA ID Number: 11234222
Incident Date: 2019-07-10
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA![]()
Vehicle/Equipment Model: SOUL
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: KNDJT2A68D7
Vehicle Mileage At Failure: 86712
Vehicle Speed: 5
Number Of Occurrences: 1
Was Vehicle Towed: Yes
Consumer Location: BROADLANDS, VA
Summary of Complaint
I WAS DRIVING MY 2013 KIA
SOUL, AND I WAS TURNING ACROSS A BUSY INTERSECTION. AS I WAS IN THE MIDDLE OF CROSSING THE INTERSECTION MY CAR STALLED OUT AND I WAS ALMOST IN A VERY SERIOUS ACCIDENT. IF THE ONCOMING CAR HAD NOT SWERVED IT WOULD HAVE BEEN A SERIOUS COLLISION. SINCE THIS INCIDENT, MY CAR HAS BEEN TOWED TO A KIA
SERVICE CENTER AND EVALUATED. THE KIA
TECHNICIAN STATED THAT MY CAR HAD METAL SHAVINGS WITHIN THE CRANKSHAFT OIL PASSAGES, AND THE CRANKPINS THEMSELVES MAY BE TOO ROUGH ON THE EDGES. AS A RESULT, OIL MAY BE BLOCKED AND CAUSE THE CONNECTING ROD BEARINGS TO WEAR, WHICH WOULD THEN CAUSE THEM TO FAIL AND SEIZE THE WHOLE ENGINE. THAT, OF COURSE, WOULD CAUSE THE CAR TO STALL DURING DRIVING. THIS IS THE EXACT SAME PROBLEM THAT THE OTHER KIA
ENGINES WERE RECALLED FOR. IN ADDITION TO STALLING THIS COULD CAUSE THE RODS TO PIERCE
THE ENGINE AND CAUSE A FIRE. MORE LIVES ARE AT RISK BECAUSE THE KIA
RECALL IS NOT COMPLETE. ENGINES LIKE MINE, ARE STILL OUT THERE POSSIBLY CAUSING SERIOUS AND OR FATAL INCIDENTS. KIA
NEEDS TO EXPAND THE RECALL TO THE 2. ENGINES AS WELL. THIS IS A MANUFACTURING DEFECT THAT NEEDS IMMEDIATE ACTION. PLEASE EXPAND THE RECALL AS THIS PROBLEM IS STILL CONTINUING IN OTHER KIA
SOUL ENGINES NOT LISTED IN THE RECALL. *TR CONSUMER STATED MY 2013 KIA
SOUL HAS BEEN TOWED TO THE DULLES KIA
DEALERSHIP. THEY ARE SAYING THAT EVEN THOUGH THE ISSUE MY CAR IS HAVING IS THE SAME/ OR SIMILAR TO THE OTHER RECALLED KIA
SOUL ENGINES, MY ENGINE IS NOT LISTED ON THE RECALL. SINCE IT IS NOT ON THE RECALL, I NEED A NEW ENGINE AT THE COST OF $6,200 DOLLARS. MY KIA
IS A 2013, WITH 86,712 MILES ON IT.*JB
Check if your Kia has a Recall
Complaint 11234222 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-10
(YYYY-MM-DD)
Date Added To File: 2019-07-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-07-23
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: DULLES KIA
DEALERSHIP
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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