NHTSA ID Number: 11233265
Incident Date: 2019-07-19
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX4
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: JNRAR05YXVW
Vehicle Mileage At Failure: 254432
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: LENOIR CITY, TN
Summary of Complaint
I HAD MY CAR SITTING IN MY DRIVEWAY DETAILING IT. I'VE ALWAYS TOOK EXCEPTIONAL CARE OF MY VEHICLES AND ONE THING I'VE ALWAYS DONE WAS MADE SURE THE UNDERCOATING WAS TOP-NOTCH. AS I PROCEEDED TO UNDERCOAT THE INSIDE OF THE FRONT FENDER WELLS ON MY 97 QX4 I NOTICED SOME RUST FORMING BEHIND THE STRUT TOWER. SOME OF IT WAS FLAKY AND SOME OF IT WAS RAISED RUST. I TOOK MY SCRAPER AND LO AND BEHOLD FOUND A HOLE BEHIND THE STRUT TOWER. I CONTINUED TO SCRAPE AND CLEAN THE HOLE AND THE AREA ACCORDING TO THE RECALL CAMPAIGN FROM INFINITY AND I'M VERY CONCERNED ABOUT VEHICLE SAFETY AND THE RUST BEHIND THE STRUT TOWER ON DRIVERS SIDE.I HAVE YET TO CHECK MY PASSENGER SIDE SINCE THE DRIVER SIDE HAS ISSUES I WANTED TO GO AHEAD AND NOTIFY YOU GUYS. I KNOW THERE IS A RECALL FOR THE STRUT TOWER ON NISSAN PATHFINDERS AND INFINITI QX4S 96 THROUGH 2004. I HAVE A 96 PATHFINDER ALSO THAT JUST LAST WEEK I TALKED TO A REPRESENTATIVE FROM NISSAN NORTH AMERICA AND IT STILL HAS A OPEN RECALL CONCERNING THE STRUT TOWER. I LIVE IN TENNESSEE AND BY THE RECALL TENNESSEE IS NOT LISTED AS ONE OF THE SALT STATES BUT YET THAT IS WHERE MY PATHFINDER IS REGISTERED AND IT HAS A RECALL THAT NEEDS TO BE PERFORMED ON THE STRUT TOWER SO I'M WONDERING IF MY QX4 WHICH IS A 97 MODEL HAS HAD A RECALL PERFORMED ON IT OR IF THE RECALL EVEN CONCERNS MY QX4 IT CLEARLY HAS RUST BEHIND THE STRUT TOWER ON THE DRIVER SIDE AND REGISTERED IN TENNESSEE. PLEASE HELP ME WITH THIS ISSUE I HAD MY SEAT BELTS REPLACED IN MY QX4 6 MONTHS AGO AND WHEN I HAD IT IN THERE I SAID SOMETHING ABOUT CHECKING MY STRUT TOWERS BUT ON MY TICKET THEY GAVE ME IT DOESN'T LIST ANYTHING ABOUT THEM CHECKING THE STRUT TOWERS CAMPAIGN # R1109 NHTSA # 11V-244 APPLIED VEHICLES 97-03 QX4 (JR50) I NEED TO KNOW WHAT MY NEXT ACTION SHOULD BE AND WHETHER OR NOT THIS RECALL HAS BEEN PERFORMED PLEASE HELP GOD BLESS AND THANK YOU VERY MUCH
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Complaint 11233265 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-07-19
(YYYY-MM-DD)
Date Added To File: 2019-07-19
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-07-19
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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