NHTSA ID Number: 11229751
Incident Date: 2019-06-14
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: JTMBD31V965
Vehicle Mileage At Failure: 12151
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MEMPHIS, TN
Summary of Complaint
MY CAR HAS BEEN CONSUMING LOTS OF OIL HOWEVER I WAS NEVER ABLE TO IDENTIFY WHERE THE LEAK WAS COMING FROM. I CONTACTED TOYOTA CERTIFIED REPAIR SERVICE WHEN I WENT TO GET OIL CHANGED THEY INDICATED THEY DID NOT IDENTIFY ANY LEAKS AND THE VEHICLE WAS OPERATING CORRECTLY ALTHOUGH I RETURNED TO TOYOTA CERTIFIED REPAIR SERVICE WITHIN APPROXIMATELY 3 WEEKS SERVICE ADVISOR ACKNOWLEDGED THAT LEAK SHOULD HAVE BEEN DIAGNOSED CLOSER. SERVICE ADVISOR VIEWED OIL EVERYWHERE UNDERNEATH HOOD AND IT AGAIN REQUIRED 2.5 QUARTS ON OIL IN THIS SHORT TIME FRAME. I WAS ADVISED TO DRIVE ANOTHER 1K MILES AND BRING BACK TO DETERMINE WHERE LEAK WAS LOCATED AND THEY WOULD ASSIST WITH REPAIR COSTS HOWEVER I BROUGHT BACK WITHIN 584 MILES AND VEHICLE AGAIN HAD CONSUMED ENORMOUS AMOUNT OF OIL YET NOW ADVISOR AND SERVICE MANAGER INSISTED THEY COULD NOT HELP WITH ANYTHING. ONLY AFTER BEING VISUALLY UPSET ABOUT THE MOST RECENT DEVELOPMENTS DID THE SERVICE ADVISOR LIBRA JONES MENTION ANYTHING ABOUNT THE WARRANTY ENHANCEMENT ZE7 BUT ALSO STATED MY WARRANTY HAD EXPIRED AND I WAS LEFT TO FEND FOR MYSELF. LIBRA JONES TOLD ME TO CONTACT TOYOTA TO SEE IF THEY WOULD HELP AND BRIEFLY MENTION THE GOODWILL ASSISTANCE PROGRAM. HOWEVER AFTER SPEAKING TO MILLIE@ TOYOTA, SHE HAD NO INTENTIONS OF ASSISTING WITH ANY REPAIR COSTS AND EVEN ASKED TO SPEAK TO A MANAGER IN REGARDS TO MY ISSUE AND SHE STATED SHE WOULD HAVE A MANAGER CONTACT WITHING 24 HOURS HOWEVER NO ONE BOTHERED TO EVER REACH OUT TO ME WHATEVER WHICH FORCED ME TO CONTACT MANY OF THE TOP EXECUTIVES TO ADDRESS MY CONCERNS. BASED ON THE EXECUTIVE ASSITANCE EBONEY BLANKS REACTIONS, TOYOTAL NEVER INTENDED TO OFFER ANY ASSISTANCE AS IT RELATES TO THEIR PRODUCTS. THEY INDICATED THEY MAILED OUT DOCUMENTS TO MY GRANDPARENTS HOWEVER RECORDS WOULD REFLECT IF THERE WERE ANY REPAIRS THAT REQUIRED ATTENTION MY GRANDPARENTS WOULD HAVE DONE PRIOR TO SELLING TO ME
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Complaint 11229751 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-06-14
(YYYY-MM-DD)
Date Added To File: 2019-07-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-07-06
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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