NHTSA ID Number: 11219404
Incident Date: 2019-05-31
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2019
9999 If Unknown Or N/A
Vehicle Identification Number: 3GKALMEV8KL
Vehicle Mileage At Failure: 11000
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: UNIVERSITY PARK, IL
Summary of Complaint
I PURCHASED A 2019 GMC TERRAIN VIN: [XXX] ON JAN 17, 2019 AT RIZZA BUICK GMC 8415 W. 159TH STREET, TINLEY PARK IL, 60487, ON JANUARY 17, 2019. THIS WAS MY FIRST BRAND NEW CAR AND I WAS EXCITED. I TRADED IN A 2014 GMC TERRAIN IN THE PROCESS, KNOWING I WOULD BE UPSIDE DOWN ON THE LOAN. I HAD THE FIRST SERVICE DONE ON APRIL 23, 2019 AT SAID DEALERSHIP. AT THAT VISIT I EXPLAINED THAT I WAS HEARING A NOISE ON THE PASSENGER SIDE VENT EVEN WHEN THE HVAC WAS NOT RUNNING. I WAS TOLD NOTHING WAS DETECTED AND MY VEHICLE WAS FINE ON MAY 24, 2019, I DROVE MY VEHICLE TO MEMPHIS TENNESSEE WITH MY FAMILY FOR MEMORIAL DAY. ON MAY 25, 2019 THE CHECK ENGINE LIGHT CAME ON, I WAS LOSING POWER TO THE ENGINE. THAT SAME NIGHT CUSTOMER SERVICE TOWED MY VEHICLE TO SUNRISE CHEVROLET BUICK GMC, 1800 COVINGTON PIKE MEMPHIS, TENNESSEE 38128, A NEARBY GMC DEALERSHIP AND SET UP A RENTAL CAR IN THE AREA FOR ME TO DRIVE. BECAUSE IT WAS THE HOLIDAY, ENTERPRISE WAS CLOSED, AND I HAD NO VEHICLE TO DRIVE FOR TWO DAYS. THIS WAS AN INCONVENIENCE TO ME AND MY FAMILY, I HAD TO ALTER MY TRIP PLANS THAT WERE MADE BACK IN FEBRUARY 2019. ON MAY 27, 2019 I WAS TOLD BY [XXX] THE TECHNICIAN AT SUNRISE CHEVROLET THAT AIR BOX TUBE WAS LOOSE AND NOT PROPERLY INSTALLED AND COULD HAVE BEEN DONE DURING MY SERVICE I HAD DONE APRIL 23RD. I WAS ASSURED EVERYTHING WAS OKAY AND I WAS GOOD TO GO. ON MAY 31, WHILE TRAVELING BACK HOME THE CHECK ENGINE LIGHT CAME ON AGAIN. SAME MESSAGE ON THE DASH AND IT WAS RAINING AT 3AM. I WAS CLOSE TO HOME AND WAS ABLE TO MAKE IT TO THE DEALERSHIP THAT I PURCHASED IT FROM. MY VEHICLE HAS BEEN IN SERVICE SINCE MAY 31, 2019 AND I AM JUST FINDING OUT THAT I HAVE A PART THAT IS ON NATIONAL BACK ORDER. I AM NOT SATISFIED WITH MY EXPERIENCE AN I AM REACHING OUT TO YOU TO RESOLVE THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 11219404 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-05-31
(YYYY-MM-DD)
Date Added To File: 2019-06-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-06-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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