NHTSA ID Number: 11217468
Incident Date: 2015-06-18
Manufacturer's Name: Forest River
, Inc.
Vehicle/Equipment Make: FOREST RIVER
Vehicle/Equipment Model: COLUMBUS
Model Year: 2015
9999 If Unknown Or N/A
Vehicle Identification Number: 4X4FCMN28F6
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CRESWELL, NC
Summary of Complaint
PURCHASED IN MAY OF 2015 A NEW 5TH WHEEL CAMPER FROM A NYSTATE DEALERSHIP AND UPON DELIVERY FOUND A BUCKLE ON WHAT WOULD BE THE PASSENGER SIDE . AFTER CONSULTATION WITH THE SERVICE DEPARTMENT OF THE DEALERSHIP WE CONTACTED THE MANUFACTURER IN INDIANA.WE RETURNED THE UNIT TO THE MANUFACTURER FOR REPAIR AND AFTER OVER THEM HAVING IT FOR OVER A MONTH ,WE PICKED IT UP . WHEN WE PICKED IT UP THERE WAS A PATCH ON THE CAMPER AND THEY HAD REPAIRED THE FRONT INSIDE WALL. THEY ASSURED THERE WAS NO STRUCTURAL PROBLEM. THE UNIT WAS ONLY USED 4 TIMES PRIOR TO THIS FOR SHORT TRIPS. FAST FORWARD TO 2018, WE RETIRED TO NC WHERE WE HAD A NEW HOUSE PUT UP., THERE WAS NO TIME FOR TRAVEL SO OUR 5TH WHEEL WAS PARKED IN OUR YARD.WHEN WE WENT OUT IN NOV OF 2018 TO WINTERIZE THE UNIT THE FRONT SLIDE WOULD NOT OPEN, UPON THE INVESTIGATION WE FOUND THE FRONT OF THE CAMPER ON BOTH SIDES WAS CRACKED OPEN WE CONTACTED FOREST RIVER AND THEY SAID THEY WOULD PAY FOR AN INSPECTION. WE WERE GIVEN A LIST OF DEALERS AND TOOK IT TO THE CLOSEST ONE. WHO COULD FIT US IN GUICKLY FROM THEIR LIST. THEIR INSPECTION SAYS THERE IS A DEFECT IN MANUFACTURING. THE FRAME WELDS ARE FRACTURED AND THEY SAID WE WERE FORTUNATE TO GET IT TO THEM IN ONE PIECE. THE INSPECTOR SAYS IT NEEDS TO GO BACK TO THE FACTORY FOR REPAIR. WE CAN NOT TAKE IT HOME BECAUSE OF A SAFETY ISSUE THE FACTORY TOLD THE DEALER THEY WANT US TO TAKE IT FOR ANOTHER INSPECTION. THE UNIT CAN'T BE TOWED. THE PROBLEM BEGAN WHEN WE PURCHASED IT AND CONTINUES. WE ARE PAYING MONEY EVERY MONTH ON AN UNSAFE UNUSABLE CAMPER. WHAT IS THE NEXT STEP?
Check if your Forest River Product has a Recall
Complaint 11217468 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2015-06-18
(YYYY-MM-DD)
Date Added To File: 2019-06-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-06-03
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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