NHTSA ID Number: 11217433
Incident Date: 2019-06-01
Manufacturer's Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA HYBRID
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: KMHEC4A42EA
Vehicle Mileage At Failure: 79684
Vehicle Speed: 20
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CORONA, CA
Summary of Complaint
I WAS DRIVING 20 MPH STRAIGHT DOWN A FLAT RESIDENTAL STREET. A LOUD DASH ALARM SOUNDED IN MY 2014 HYUNDAI SONADA HYBRID. THE DASH DISPLAYED "HYBRID SYSTEM WARNING, SAFELY STOP AND DO NOT DRIVE" . BELOW THE WARNING A YELLOW CAUTION TRIANGLE DISPLAYED. I ATTEMPTED TO GIVE THE VEHICLE GAS, SO I COULD PULL TO THE SIDE OF THE ROAD, BUT THE ENGINE ACTED LIKE IT HAD NO POWER. A BLINKING GREEN "READY" LIGHT WAS DISPLAYED. THE ECO GUIDE DISPLAY WAS MOVING UP AND DOWN FROM THE TOP TO BOTTOM. I TOOK MY FOOT OFF THE GAS PEDAL AND BEGAN BRAKING. THE BRAKES FELT MUSHY AND THE VEHICLE WAS NOT STOPPING. WITHIN A FEW SECONDS THE VEHICLE SHOOK AND WAS THE ENGINE WAS REVVING UP AND DOWN BUT LIKE IT WAS OUT OF GEAR. AFTER APPROXIMATELY 10-15 SECONDS, I LOST THE POWER STEERING AND THE IT WAS ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I AGAIN TRIED BRAKING BUT THE BRAKES JUST FELT MUSHY AND WERE NOT STOPPING THE VEHICLE. I CONTINUED COASTING DOWN THE ROAD AND EVENTUALLY USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. ONCE THE VEHICLE WAS STOPPED I SHUT IT OFF AND ATTEMPTED TO STARTED THE VEHICLE AGAIN. THE GREEN "READY" LIGHT DISPLAYED ON THE DASH AS WELL AS THE WARNING LIGHTS. THE VEHICLE WOULD TURN ON BUT NOT START AGAIN. I PUT THE VEHICLE IN NEUTRAL AND HAD SEVERAL PEOPLE PUSH ME TO THE CURBSIDE. THE BRAKES WERE VERY MUSHY AND ALMOST NON-EXISTENT. I AGAIN USED THE EMERGENCY BRAKE TO STOP IT. I NOTIFIED MY LOCAL HYUNDAI DEALER AND ADVISED I WOULD BE TOWING THE VEHICLE TO THEM. I HAD JUST CAME OFF THE FREEWAY AND HAD THIS HAPPENED A FEW MINUTES EARLIER, I WOULD NOT HAVE BEEN ABLE TO GET TO THE SHOULDER OF THE FREEWAY. I BELIEVE THIS ISSUE COULD HAVE CAUSED SERIOUS INJURY OR DEATH. IT WAS LITERALLY TERRIFYING TO LOSE CONTROL OF THE VEHICLE THE WAY THIS OCCURRED. THERE WAS NO PRIOR WARNING OF AN ISSUE AND NOT ENOUGH TIME TO REACT ONCE THE WARNING SYMBOL WAS DISPLAYED.
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Complaint 11217433 Documents
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- Mixes well with conventional fluids
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-06-01
(YYYY-MM-DD)
Date Added To File: 2019-06-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-06-02
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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