NHTSA ID Number: 11205957
Incident Date: 2019-05-06
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: 1FADP3F2XDL
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: VICKSBURG, MS
Summary of Complaint
I RECEIVED A RECALL NOTICE IN THE MAIL , NOTICE# 16S30/NHTSA RECALL 16V-643 MAY, 2017 AND IN DOING SO I NOTIFIED THE VICKSBURG FORD DEALERSHIP HERE AND SCHEDULED A APPOINTMENT TO HAVE MY VEHICLE CHECKED, AND THE PART MADE IT HERE TUESDAY 5/30/17) AND IT WAS REPAIRED I WAS TOLD. NOW YESTERDAY AS I TRIED TO CLOSE MY DOOR IT WOULD NOT LATCH SO I TOOK IT BACK TO THE FORD CO TO HAVE IT CHECKED AGAIN TO SEE WHAT THE PROBLEM WAS. I WAS TOLD THAT THERE IS NO RECALL EXISTS. OF COURSE NOT IT WAS IN 2017 THAT I CAME OUT AND IT WAS SUPPOSE TO HAVE BEEN REPAIRED, BUT THE PROBLEM IS IT HAS HAPPENED NOW. WHEN I TOOK MY CAR OUT THERE AT THE TIME I WAS ONLY FOLLOWING WHAT I WAS INSTRUCTED TO DO, NOW THE WANT ME TO PAY FOR IT BECAUSE THE SERVICEMAN TOLD ME , HE DID NOT THINK FORD WOULD PAY FOR IT BECAUSE IT IS NOT ON NOTICE AT THIS TIME. THEY WANT ME TO PAY $197.50 PLUS TAX AND $110.00 LABOR CHARGE. I DONOT FEEL THAT THIS IS RIGHT, BECAUSE THEY WAS PAID FOR DOING THE JOB IN MAY, 2017 EVENTHOUGH AT THE TIME I WAS NOT EXPERIENCING THE PROBLEM AT THE TIME, AND IT IS HAPENING NOW THEY NEED TO CORRECT THE PROBLEM. I CANNOT RIDE AROUND WITH A DOOR THE IS NOT SHUT PROPERLY. NOW I AM STILL TRYING TO FIND MY RECEIPT FOR THE REPAIR, AND THEY DO HAVE A RECORD OF IT BECAUSE THE SECRETARY TOOK A FORLDER WITH THE SERVICE TICKET BACK IN THE BACK TO THE SERVICEMAN BUT HE ACTED LIKE THAT WAS NOT THE RECALL TICKET. I AM GOING TO CONTINUE TO LOOK FOR MY RECEIPT BUT IN THE MEANTIME I NEED TO GET THIS PROBLEM FIXED. I DONOT FEEL THAT THEY NEEDS TO BE PAID TWICE WHEN THE PROBLEM IS OBVIOUS TODAY. IT WAS A SAFETY RECALL ISSUED IN ACCORDANCE WITH THE FEDERAL LAW AND I AM ENTITLED TO THAT SAFEY RECALL ACT. LUCKILY I HAD JUST MADE IT TO MY HOUSE AND PARKED WHEN I NOTICED THAT THE DOOR WOULD NOT SHUT, I HAVE ONLY THE ONE VEHICLE AND IT IS DRIVEN EVERYDAY TO WORK, ERRANDS. NOT GOOD. THX YOU. .
Check if your Ford has a Recall
Complaint 11205957 Documents
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Search NHTSA Database for Recalls
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Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-05-06
(YYYY-MM-DD)
Date Added To File: 2019-05-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-05-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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