NHTSA ID Number: 11185521
Incident Date: 2019-01-09
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4RJFBM7EC
Vehicle Mileage At Failure: 88000
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: LANSING, MI
Summary of Complaint
TWO OCCURRENCES OF CATASTROPHIC ENGINE FAILURE LEAVING ME STRANDED ON HIGHWAY FEARING FOR MY LIFE. FIRST EVENT DEALER HAD JEEP FOR 5 MONTHS TO "REPLACE MOTOR" I HAD TO CONTACT THEM SEVERAL TIMES AFTER GETTING IT BACK TO OBTAIN DOCUMENTATION AND WAS TOLD ORIGINAL WARRANTY OF 100K MILES WOULD BE RENEWED. RECENT SECOND OCCURRENCE AT 60K MILES ON NEW MOTOR DEALERSHIP HAS NOW HAD VEHICLE FOR OVER 2 MONTHS. NOW TRYING TO CHARGE ME FOR HIGH PRESSURE DIESEL PUMP THEY REPLACED, CAR STILL NOT RUNNING. PLAN TO REPLACE ALL VALVES, WILL IT RUN? INITIALLY IT HAD SHOWN SO MANY CODES THEY COULDN'T DETERMINE WHY THE CAR FAILED. NHTSA HAS OVER 130 COMPLAINTS ON THIS MOTOR. JEEP FIAT CHRYSLER AWAITING GOVT. TO SIGN OFF ON EMISSIONS SCANDAL SETTLEMENT THAT WILL ALLOW THEM TO NOT HAVE TO BUY BACK THIS VEHICLE, UNLIKE VOLKSWAGEN WHO DID THE RIGHT THING FOR SAME ISSUE AND BOUGHT BACK. UNLIKE VOLKSWAGEN THIS VEHICLE HAS MULTIPLE DOCUMENTED DEFECTS AND SAFETY ISSUES. I AM BEING STONEWALLED BY JEEP FOR RESOLUTION. SINCE MY PURCHASE OF THIS JEEP IN 10/2014 IT HAS BEEN IN FOR REPAIRS UNRELATED TO NORMAL USE MORE TIMES THAN I CAN COUNT, OVER 7 MONTHS IN SHOP WHILE I AM PAYING ON IT WITHOUT BEING ABLE TO USE IT. I PURCHASED THIS VEHICLE FOR RELIABILITY, IT HAS FAILED THAT TEST OVER TIME. THEY COULD AGAIN REPLACE THE MOTOR AND I DO NOT WANT THE VEHICLE BACK, I WILL NOT AGAIN RISK BEING STRANDED ON THE HIGHWAY, ENGINE NEARLY ON FIRE AFTER SHAKING, KNOCKING, ROCKING, AND SMOKING NOT ABLE TO TURN OFF UNTIL IT DIES. I REFUSE TO RESELL IT TO SOME UNKNOWING UNSUSPECTING PERSON THAT WILL END UP WITH A LEMON IF THE DEALER GETS IT RUNNING. THIS JEEP NEEDS TO BE RECALLED IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE! JEEP AND THE DEALER SERVICE DEPARTMENTS NEED TO BE MADE TO STOP DEFRAUDING CONSUMERS AND MAKING MILLIONS ON A DEFECTIVE LEMON. I HAVE NEVER HAD SO MANY ISSUES WITH A VEHICLE IN MY LIFE. HELP!!!
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Complaint 11185521 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2019-01-09
(YYYY-MM-DD)
Date Added To File: 2019-03-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-03-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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