NHTSA ID Number: 11181593
Incident Date: 2018-11-01
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2014
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4PJMBS9EW
Vehicle Mileage At Failure: 54000
Vehicle Speed: 5
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: CENTREVILLE, VA
Summary of Complaint
FROM DAY 1 THIS 2014 JEEP TRAILHAWK IN TRANSMISSION HAS ACTED VERY WEIRD..STEP ON THE ACCELERATOR AND THE ENGINE SPINS, MAKES A HUGE BANG AND THEN SLAMS INTO GEAR..THIS IS USUALLY WHEN ACCELERATING UP SLIGHT INCLINES, HILLS OR INTO MY UPHILL DRIVEWAY. THE DAILY CHALLENGE IS TRYING TO AVOID THE JEEP SHOOTING THRU MY GARAGE DOOR AS I PULL IN MY DRIVEWAY. ALSO, DOES NOT SHIFT PROPERLY..LONG HESITATIONS BETWEEN 2ND & 3RD WHILE UP-SHIFTING..LONG DELAYS IN DOWNSHIFTING WHEN INSTANT ACCELERATION IS NEEDED..VERY DANGEROUS ON THE HIGHWAY. 1ST TRANSMISSION INCIDENT - TURNED RIGHT INTO A VERY BUSY INTERSECTION, IMMEDIATELY A LOUD BANG (LIKE IT POPPED OUT OF GEAR) AND EVERY LIGHT ON THE DASH STARTED FLASHING AND RINGING WITH SERVICE TRANSMISSION IMMEDIATELY VISIBLE..THE VEHICLE HAD NO ACCELERATION (ENGINE WAS RUNNING) AND MY FOOT WAS ON THE FLOOR AND JUST MISSED GETTING HIT FROM BEHIND AS IT COASTED TO A STOP. AFTER SITTING IN THE MIDDLE OF THE INTERSECTION FOR 5 MINUTES WITH THE VEHICLE OFF, STARTED IT UP AND MOST OF THE LIGHTS WENT OFF AND IT WENT BACK IN GEAR BUT WAS IN LIMP MODE. THE DEALERSHIP TOOK 1 WEEK WITH THE VEHICLE AND EVERYTHING WAS ALLEGEDLY FIXED WITH A WIRING HARNESS RECALL. ALL THE ORIGINAL PROBLEMS ARE STILL PRESENT EXCEPT THE LIGHTS ON THE DASH ARE NOT ON ANY MORE. 2ND TRANSMISSION INCIDENT - TURNED LEFT INTO A VERY BUSY, UPHILL INTERSECTION, THE VEHICLE HAD NO ACCELERATION (ENGINE WAS SPINNING) AND MY FOOT WAS PUSHING ACCELERATOR BUT WOULDN'T GO ANYWHERE. SLAMMED ON THE BRAKES TO AVOID GETTING T-BONED BY A TRUCK COMING DOWN THE HILL AND INSTEAD GOT REAR ENDED AND HIT FROM BEHIND. AFTER BEING IN THE FARRISH JEEP CHRYSLER COLLISION CENTER FOR A WEEK GETTING REPAIRED IT WAS RETURNED TO THE FARRISH SERVICE CENTER WHERE NO PROBLEMS WERE FOUND! BUT THEY RELOADED SOFTWARE AND SAID IT WOULD NEED TO RELEARN MY DRIVING HABITS. ALL THE PROBLEMS ARE STILL PRESENT TODAY!
Check if your Jeep has a Recall
Complaint 11181593 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-11-01
(YYYY-MM-DD)
Date Added To File: 2019-02-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2019-02-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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