NHTSA ID Number: 11151948
Incident Date: 2018-11-15
Manufacturer's Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: JUKE
Model Year: 2013
9999 If Unknown Or N/A
Vehicle Identification Number: JN8AF5MV5DT
Vehicle Mileage At Failure: 73000
Vehicle Speed: 80
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: KIRKWOOD, MO
Summary of Complaint
DRIVING ON HIGHWAY AVERAGING 80 MPH. I WAS NOT USING CRUISE CONTROL. AFTER 4 HOURS OF DRIVING THE VEHICLE BEGINS TO DECELERATE. I PRESSED THE GAS PEDAL FURTHER TO ACCELERATE, YET IT HAD NO EFFECT. THE VEHICLE SPEED DROPPED TO 60 MPH. I PUT ON HAZARDS. I SHIFTED THE AUTOMATIC GEAR SHIFT TO MANUAL AND ATTEMPTED TO DOWNSHIFT. THE GEAR INDICATOR ON THE DASHBOARD SHOWED 7 (TOP GEAR), AND AS I ATTEMPTED TO DOWNSHIFT, THE TRANSMISSION WOULD NOT DOWNSHIFT. THE '7' GEAR INDICATOR BEGAN TO FLASH. THE VEHICLE CONTINUED TO DECELERATE TO 50 MPH. THIS HAPPENED WITHIN A MATTER OF 10 SECONDS. I IMMEDIATELY MADE MY WAY TO THE SHOULDER OF THE HIGHWAY. DURING THIS TIME, THE CHECK ENGINE LIGHT NEVER FLASHED, NOR DID ANY OTHER INDICATOR LIGHT COME ON. THE TEMPERATURE GAUGE WAS WELL BELOW THE HALFWAY POINT. I PARKED, AND RAISED THE HOOD TO EXAMINE THE VEHICLE. THE FLUIDS WERE ALL AT RECOMMENDED LEVELS. AFTER 5 MINUTES, I BEGAN TO DRIVE AGAIN ON THE SHOULDER. THE VEHICLE SLOWLY ACCELERATED AND WOULD NOT GO OVER 50 MPH. I PULLED OFF TO THE NEXT EXIT AND DROVE TO A GAS STATION. I DOUBLE CHECKED THE FLUIDS AND USED THE OWNERS MANUAL TO HELP IDENTIFY ANY DASHBOARD INDICATOR LIGHTS THAT MAY SIGNIFY THAT SOMETHING IS MALFUNCTIONING. NOTHING SHOWED. I KEPT THE CAR OFF FOR OVER 20 MINUTES. I STARTED THE CAR BACK UP AND IT RAN NORMALLY WITHOUT PROBLEMS. THERE HAS BEEN 4 OTHER TIMES I CAN RECALL WHERE THIS HAS HAPPENED. I HAVE TAKEN IT TO THE NISSAN DEALER BACK IN 2016 REPORTING THIS ISSUE, AND THEY HAVE NOT BEEN ABLE TO RECREATE THE ISSUE. I AM CURRENTLY SITTING AT A NISSAN DEALER 300 MILES FROM HOME AS I AM ON A TRIP AND THEY STILL CANNOT FIGURE IT OUT. THIS ALL HAPPENED ON A 70MPH HIGHWAY AS MY 11 YR OLD DAUGHTER WAS IN THE CAR WITH ME, AND HAD CARS AND SEMI TRUCKS SWERVING TO AVOID HITTING US. I HAVE A 16 YR OLD SON WHO DRIVES MY CAR, AND I HAVE SERIOUS CONCERN FOR HIS SAFETY.
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Complaint 11151948 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-11-15
(YYYY-MM-DD)
Date Added To File: 2018-11-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-11-16
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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