NHTSA ID Number: 11151469
Incident Date: 2018-11-13
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2017
9999 If Unknown Or N/A
Vehicle Identification Number: 5XYPGDA5XHG
Vehicle Mileage At Failure: 56574
Vehicle Speed: 5
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LAKE ELMO, MN
Summary of Complaint
OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR
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Complaint 11151469 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Ideal for hydraulic and disc brakes
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
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Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2018-11-13
(YYYY-MM-DD)
Date Added To File: 2018-11-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2018-11-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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